The role

We are seeking an analytically minded individual with a customer-centric approach to work with suppliers and product owners over the phone, email, video call, and live chat, assisting them to manage and maintain their product information and pricing data in our National Product Catalogue (NPC) solution.

Examples of your day-to-day activities include:

Help NPC users with uploading, validating, maintaining, and sharing product and pricing data, as well as product images, via the NPC.

Investigate and offer guidance to users on rectifying validation error messages they encounter, utilising the technical resources and information sheets available to you as a reference.

Serve as the initial point of contact for addressing user queries about data and image issues, and escalate any complex system-related inquiries to our onsite support team.

Provide training to users on how to navigate the NPC, as required.

Who you are

You possess a strong enthusiasm for both data accuracy and customer support and are a detail-oriented person who takes pride in your ability to follow comprehensive processes and procedures. In addition, you are a tech-savvy individual, who is a pro at handling multiple systems simultaneously.

What you'll bring

Intermediate to advanced Excel skills.

Previous experience analysing information, identifying and solving problems and/or performing data maintenance tasks.

Capability to comprehend basic technical concepts.

Professional phone manner and excellent communication skills, both written and verbal, with the ability to build strong rapport both over the phone and via email.

A strong understanding of the importance of adhering to standard operating procedures.

The team

This is a fantastic opportunity to be part of a supportive and dedicated team that is focused on achieving shared goals. The team fosters an inclusive and welcoming environment for new members, with regular social events and gatherings to help build strong connections.

About us

We’re a not-for-profit organisation that develops and maintains the most widely used global standards for efficient business communication. For almost 50 years, we have been helping more than 25 Australian industries improve the efficiency, safety, and visibility of their supply chains across both physical and digital channels.

Joining GS1 Australia means not only becoming part of a thriving workplace culture but also enjoying a range of fantastic benefits designed to enhance your experience.

Paid corporate day off at Christmas.

Purchased leave programs.

17.5% Annual Leave loading paid in a lump sum at Christmas.

Reward & Recognition and Health & Wellbeing programs.

Paid birthday leave.

Learning and development opportunities.

Employee Assistance Program (EAP).

Regular company-wide social events, virtual and F2F.

Active social club.

Paid volunteer leave.

Being a not-for-profit organisation we are FBT rebatable, and salary sacrificing options are available for eligible employees.

GS1 Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise that our employees are our greatest resource and our most valuable asset, and we have a strong commitment to promoting a collaborative, passionate, inclusive, and caring working environment.