About the role:

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service to guide GS1 Australia members through the membership lifecycle. Enjoy the best of both worlds with our hybrid work model: 3 in office days and 2 remote days, providing flexibility and work-life balance.

Day-to-day tasks:

Providing advice via phone and email on how to become a new GS1 member.

Addressing member inquiries through various communication channels, including phone, email, and live chat.

Helping members to understand and use the GS1 numbering system.

Maintaining accurate and up-to-date member records in the CRM, ensuring all interactions and relevant information are properly documented.

Providing basic training to members on how to use the GS1 member portal, e.g. logging in, navigating etc.

Contribute to process improvements by participating in projects, sharing member feedback, identifying recurring issues, and suggesting enhancements to existing systems and procedures.

Participating in team meetings and training sessions to enhance your skills and knowledge.

Who you are:

This role will suit individuals who enjoy an environment of continuous learning. Every day will be different, and you will be asked various questions by our members that will be sure to keep you on your toes!

If you have a passion for customer service, enjoy problem-solving, and possess strong communication skills, this role is an ideal fit for you.

What you'll bring

Strong customer service orientation with a passion for helping others.

Proficient computer skills and experience with CRM tools or databases.

Previous experience supporting customers or members in a fast-paced environment.

Outstanding attention to detail.

Excellent communication skills, both verbal and written, to effectively understand members' needs and provide clear and concise responses.

An understanding of the importance of following standard operating procedures.

Prior experience in a customer/member support role would be advantageous.

The team

This is an inclusive and supportive team, where teamwork is valued, and personal growth and development are nurtured. Our manager leads by example and is readily available to support team members at every step of the way. We offer a comprehensive training program that provides detailed and thorough guidance, setting you up for success in your role.

About us

We’re a not-for-profit organisation that develops and maintains the most widely used global standards for efficient business communication. For almost 50 years, we have been helping more than 25 Australian industries improve the efficiency, safety, and visibility of their supply chains across both physical and digital channels.

Joining GS1 Australia means not only becoming part of a thriving workplace culture but also enjoying a range of fantastic benefits designed to enhance your experience.

Paid corporate day off at Christmas.

Purchased leave programs.

17.5% Annual Leave loading paid in a lump sum at Christmas.

Reward & Recognition and Health & Wellbeing programs.

Paid birthday leave.

Learning and development opportunities.

Employee Assistance Program (EAP).

Regular company-wide social events, virtual and F2F.

Active social club.

Paid volunteer leave.

GS1 Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise that our employees are our greatest resource and our most valuable asset, and we have a strong commitment to promoting a collaborative, passionate, inclusive, and caring working environment.