Case Coordinator – Low-Risk Workers’ Compensation Claims
Brisbane CBD + Hybrid | $76,466 + Super | Full-time | Permanent
Start Date: August 2025

Step into a role where your organisational skills and empathy can make a real difference. We’re seeking a Case Coordinator to manage a portfolio of low-risk workers’ compensation claims, focusing on early intervention and clear communication to support injured workers on their recovery journey.

About the Role

This position is perfect for candidates with backgrounds in administration, customer service, allied health, or fast-paced coordination roles. You’ll be responsible for a high-volume portfolio of straightforward claims, ensuring consistent follow-up and timely resolution without the complexity of high-stakes casework.

What You’ll Do

• Manage a portfolio of low-risk workers’ compensation claims from acceptance to closure.
• Monitor treatment progress, schedule check-ins, and coordinate payments.
• Communicate regularly with injured workers, employers, and healthcare providers.
• Identify risks early and escalate to specialist teams as required.
• Maintain accurate records and compliance documentation for auditing and liability.

What We’re Looking For

• Experience in complex administration, coordination, allied health, or customer service.
• Excellent organisational skills with the ability to juggle multiple tasks.
• Clear, confident communication (verbal and written).
• Proactive, detail-focused, and able to spot issues before they escalate.

Why Join Us?

• Structured training program (4 weeks) to set you up for success.
• Purpose-driven work with visible, positive outcomes for clients.
• Professional, supportive team culture – you won’t be left on your own.
• Hybrid work model – enjoy a 50/50 balance between CBD office and home.
• Stable, government-affiliated organisation with an excellent reputation and clear career progression

Apply today to join a team where your work truly matters.

Please note: If you’ve applied directly to WorkCover Queensland in the past 6 months, we’re unable to represent your application, please refrain from submitting subsequent applications.

At Fuse Recruitment, we specialise in placing top talent within the insurance and superannuation sectors. If you’re looking for your next career move, we’d love to hear from you!

Know someone who’d be perfect for this role? Refer them to us and receive a $500 referral bonus if we place them in a new position!

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