Who is STAR Community Services?

STAR Community Services is an award-winning not-for-profit supporting elderly and people with disabilities since 1996. We provide affordable, reliable aged care and disability services—including Support at Home, NDIS, transport, social activities, and companionship—to help clients live independently and stay connected. With help from dedicated staff and local volunteers, we serve Redlands, Ipswich, Logan, Gold Coast, and Toowoomba. STAR is committed to building inclusive communities and combating social isolation through regular programs and events.

Help Older Australians Live Safely and Independently at Home

Join a purpose-driven organisation where your coordination skills make a real difference. STAR Community Services is seeking an experienced CHSP Coordinator to oversee the effective delivery of Commonwealth Home Support Program (CHSP) services including Home Maintenance, Domestic Assistance, Home Adjustments, Social Support, and Hoarding & Squalor programs

About the Role

In this vital role, you will coordinate and monitor aged care services to ensure they are person-centred, wellness-focused, and compliant with the Commonwealth Home Support Program and the Strengthened Aged Care Quality Standards. You’ll work directly with Participants, contractors, and allied health professionals to make homes safer and lives more connected.

You’ll also:

Develop and review service plans aligned with client goals

Coordinate internal and external service providers (e.g., tradespeople, support workers)

Manage schedules, work orders, and rostering for services

Ensure accurate documentation and compliance reporting (including DEX)

Maintain positive relationships with Participants, carers, contractors, and stakeholders

Contribute to quality improvement, audits, and team-based service planning

What can STAR Community Services Offer you?

· Full Time Role based in Cleveland

· Competitive salary package + benefit of NFP salary sacrifice options. Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay

· Access to package meal and entertainment expenses via salary packaging

· Opportunity to join a supportive organisation with friendly People & Culture

· Employee assistance program

· Purpose driven organisation making a real difference in the communities we service

· Convenient location with free parking onsite

What will you bring to the role?

· 2+ years’ experience in aged care, ideally in CHSP service coordination

· Understanding of the Aged Care Act 2024 and CHSP program requirements

· Knowledge of the incoming support at home program and strengthened standards is highly desirable

· Knowledge of wellness and reablement principles and quality standards

· Strong customer service and communication skills

· Ability to work with diverse teams and stakeholders

· Excellent organisational, rostering, and record-keeping skills

We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.