Claims Assessor – Workers’ Compensation
Brisbane CBD + Hybrid | $76,466 + Super | Full-time | Permanent
Start Date: August 2025

Are you confident making tough calls and guiding people through uncertain times? Join a high-impact team where your decisions shape the start of someone’s recovery journey.

About the Role
As a Claims Assessor, you’ll be the first point of decision for new workers’ compensation claims. This role is ideal for someone who thrives in autonomous, high-stakes environments where empathy, critical thinking, and fairness matter.

What You’ll Do

• Investigate new claims and determine eligibility with confidence.
• Gather and assess information from workers, employers, and providers.
• Make and communicate claim decisions, including declines.
• Manage a daily caseload and meet performance and compliance KPIs.

What We’re Looking For

• Experience in claims, insurance, legal admin, or fast paced government services (e.g., Centrelink or Grants Officers).
• Strong critical thinking and analytical skills.
• Exceptional emotional intelligence and resilience to handle distressed customers.
• Confidence delivering tough news with professionalism and empathy.

Why Join?

• Government-linked organisation with a real social impact.
• Structured 6-week training program to set you up for success.
• Supportive team culture with hybrid flexibility.
• A role that blends decision-making autonomy with people-focused outcomes.

Apply now to take ownership of critical decisions that help people begin their recovery.

Please Note: If you’ve applied directly to WorkCover Queensland in the past 6 months, we can’t represent your application—please avoid duplicate submissions.

At Fuse Recruitment, we specialise in placing top talent within the insurance and superannuation sectors. If you’re looking for your next career move, we’d love to hear from you!

Know someone who’d be perfect for this role? Refer them to us and receive a $500 referral bonus if we place them in a new position!

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