Imagine thriving in a team environment that positively impacts the community and drives clean energy change! Have you ever thought about transferring your skills and experience to a new environment? Are you looking for consistent and reliable work, in a thriving industry? This opportunity has your name on it!

At Green Energy Trading we are committed to our team members’ learning, job satisfaction and rewarding our team members’ achievements. Join our team to grow alongside a successful business and flourishing industry.

Who are we?

Join our growing team and help clients minimise the financial burden of installing renewable energy systems, enabling homeowners and businesses to lower their energy bills and reduce their carbon footprint. We are committed to staying ahead of the curve when it comes to learning and applying multiple compliance regimes across a range of different energy efficiency installations.

If you’re looking for an employer invested in our future, then look no more!

The Opportunity

As a part of the Client Services Team, the Customer Service Officer (CSO) is responsible for managing and developing relationships with new and existing clients, providing customer service excellence and compliance integrity through the environmental certificate creation process. This person will play an integral role contributing to the overall sustainability of Green Energy Trading (GET), working closely with other members of the high-performing CSO team and wider business to deliver gold standard compliance outcomes for customers.

The CSO will provide clients with guidance & training specific to the renewable energy certificate they are working in. GET ensures for our clients, an investigative, problem-solving and personal approach to compliance with regulatory requirements.

CSO responsibilities:

Monitor & maintain compliance with regulatory requirements

Reduce risk and enhance our clients’ experience

Processing, submission and investigation of certificate creations across a number of different renewable energy schemes.

Resolve issues for clients and help with client enquiries regarding our online platforms and requests for information.

Reviewing compliance documentation and coordinating with clients to ensure all required documents are collected.

Answer incoming calls to the office and help clients with their enquiries and build strong relationships with key customers.

Updating and maintaining department processing manuals and contribute to process improvements.

The value we offer you:

Move towards a FOUR-DAY work week. Increasing & paid days off work (Wellness Days) as service milestones are met.

Participation in our annual profit share employee incentive program, following probationary period.

Paid public transportation incentive program.

On the job training, coaching & guidance.

A fantastic open office space located in Hawthorn with additional features including cafe quality coffee, a pool table, and engaging social catch-ups and networking.

Collaborative, passionate & innovative culture.

A leadership team committed to helping you succeed with decades of experience servicing customers in the environmental and renewable energy markets.

The opportunity to grow with the largest certificate creator in Australia with offices in both Victoria and New South Wales.

Commitment to your personal and professional learning and development.

What we are looking for:

We know this is a very exciting opportunity, but there are a few things we need from you:

Keen eye for detail

Analytical and proactive problem-solving skills

Identify and mitigate risks.

Monitor & maintain compliance with regulatory requirements across multiple renewable energies schemes

Collaborative working style, with ability to work independently and as a part of a team

Keep records and systems up to date with excellent data entry & administrative skills.

Tertiary qualification is an advantage

Communication on phone with clients & via email

Strong use of initiative and analytical skills when resolving problems with customers and team members.

Tech Savvy and has an understanding of the Microsoft Suite of applications.

Exceptional attention to detail and accuracy in terms of compliance, governance and risk management.

The ability to explore client needs through listening and having consultative conversations.

The ability to plan, manage and prioritise your time.

Be comfortable with talking on the phone and meeting face to face.

If this sounds like you and you'd like to have a confidential chat, then we'd love to hear from you!

To be considered, please attach a CV with all relevant experience and a cover letter detailing what you will bring to the team and how you can make our business better.

Queries regarding the role should also be submitted by email to [email protected]