Your New Company

Our client is a respected healthcare provider located in Brisbane, known for delivering high-quality patient care across a wide range of specialities. With a strong reputation for clinical excellence and a commitment to innovation, the organisation operates a modern, well-equipped hospital facility offering acute and rehabilitation services. The hospital is part of a national network, providing staff with access to ongoing professional development, flexible working arrangements, and a supportive team culture.
Set in a prime location within Brisbane's medical precinct, the hospital specialises in Neurosurgery, Orthopaedics, Spinal, ENT, Pain Management, and Rehabilitation, with additional services in Plastics, Urology, General Surgery, Gynaecology, and Oral and Maxillofacial Surgery.

Your New Role
Our client is seeking a dynamic and experienced Administration Services Manager to lead the hospital's administration team. This full-time leadership role is responsible for overseeing a team of 40 administrative staff and ensuring the delivery of efficient, patient-focused administrative services.

Key Responsibilities:

• Lead and maintain exceptional customer service standards for patients, families, staff, and visitors
• Ensure smooth and confidential administrative workflows aligned with industry best practices
• Support accreditation and quality improvement initiatives
• Drive operational excellence through data-driven decision-making
• Build strong relationships with medical specialists and external partners
• Champion a safe and healthy workplace culture
• Coach and develop team members to achieve high performance
• Manage financial and resource planning across the administration function

What You'll Need to Succeed
To be successful in this role, candidates should bring a combination of leadership capability, healthcare administration experience, and a passion for delivering outstanding patient service.

Skills & Experience:

• Strong communication and interpersonal skills
• Proven leadership in managing high-performing teams
• Customer-focused mindset with a commitment to service excellence
• Ability to drive change and implement process improvements
• Experience in performance management and coaching
• Knowledge of health fund contracts and accreditation processes
• Proficiency in resource planning and safety compliance

What you'll get in return

• Flexibility to work across one or multiple hospitals across the network
• Discounted health insurance
• Continuous professional development, education & support provided to encourage growth
• Salary sacrifice options

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. The managing consultant is Zara Day.