Litton Andrews (Litton Associates Pty Ltd) – providing a Total Medical/Healthcare Recruitment and Consultancy Service with the best staffing, practice and business solutions.

Litton Andrews is proud to be partnering with one of Australia’s most respected providers of private emergency healthcare. Founded on a simple yet powerful vision to redefine the standard of private emergency care, our client has evolved from a small, family-led initiative into a trusted national leader, currently operating across 9 sites.

With strong momentum for growth, they are now preparing to expand further into the NSW and VIC markets with plans for an additional 4–5 sites. They collaborate with hospitals across the country to deliver high-quality, patient-centred emergency services.

This is an exciting opportunity for an experienced and well-respected Practice Manager to join a purpose-driven organisation leading the way in private emergency medicine. This is a full-time, permanent position offering 38 hours per week, with the flexibility to work in a hybrid capacity (a mix of onsite and remote work). The role also includes a monthly Rostered Day Off (RDO), scheduled on a Friday.

Key duties and responsibilities will include (but not be limited to):

Coordinate Doctors rosters in collaboration with Site Directors and the recruitment/workforce management team

Support onboarding and orientation of new doctors, including credentialing, hospital access, documentation, and IT setups

Maintain accurate and up-to-date compliance records (e.g. AHPRA registration, insurance, provider numbers)

Organise travel and accommodation for visiting doctors as required

Assist with the management of the VMO on-call roster

Provide high-level administrative support to the Site Director and Deputy Site Director

Contribute to a culture of excellence, collaboration, and continuous improvement

Ensure timely and accurate billing for Medicare, DVA, WorkCover, and Defence services

Oversee receipting, bank reconciliation, and debtor follow-up in a compliant and timely manner

Record and reconcile doctors’ hours and schedules accurately

Prepare and provide regular financial reports, including KPIs, weekly updates, and end-of-month summaries

Support initiatives to improve financial performance, including cost reduction strategies (e.g. locum and travel costs)

Act as the first point of contact for IT

Coordinate user access and staff training for core systems (eg; Medtech Medical Software, Core Schedule)

Liaise with management and hospital IT teams for system upgrades and issue resolution

Participate in quality improvement initiatives, audits, and incident management processes

Ensure compliance with hospital accreditation standards and relevant healthcare regulations

Coordinate WorkCover and injury management cases, focusing on efficiency and service quality

Manage and resolve patient complaints in line with organisational and hospital procedures, promoting a culture of feedback and improvement

Contribute to local projects and initiatives aimed at enhancing patient experience, staff engagement, and operational efficiency

Supervise the Medical Administration Assistant, including task allocation, performance management, and professional development

Build and maintain strong relationships with the local medical community, including GPs, specialists, ambulance services, and other health providers

Develop local connections with employers, schools, accommodation providers, and sporting organisations

Coordinate WorkCover and injury management services in partnership with external stakeholders

Foster collaborative working relationships with the Clinical Director, Deputy Director, NUM, and broader hospital management team

Liaise with Administration and other hospital teams to ensure alignment with organisational processes

Attend hospital forums, meetings, and relevant community events

To be successful in this position, you will have the following attributes:

Proven ability to manage complex rosters and adapt to dynamic staffing needs

Strong administrative and organisational skills, with a high level of attention to detail

Excellent communication and interpersonal skills, with the ability to problem-solve in real time

A collaborative leadership style and experience working alongside clinical teams

High levels of initiative, sound judgment, and professional discretion

Previous experience in an Emergency Department or similar 24/7 healthcare environment, with an understanding of its pace, pressure, and multidisciplinary dynamics

Familiarity with hospital systems, procedures, and clinical administration processes

Remuneration:

A competitive annual salary between $95,000 and $120,000 + superannuation will be offered to candidates who possess the relevant skills and experience. In addition to the salary, the organisation provides a range of attractive benefits, including convenient access to car parking, a monthly rostered day off (RDO) on Fridays, professional development programs, and the opportunity to attend an annual conference.

This opportunity is ideally suited to a professional who thrives in a multifaceted role encompassing billing and financial management, stakeholder engagement, and providing dedicated support to a team of doctors and specialists. The successful candidate will possess strong resilience and the ability to navigate a dynamic and fast-paced environment.

Please submit your resume and cover letter for consideration to Cathy Litton or Kimberley Reynolds today on (07) 3184 6648 or 0422 888 040 a/hours or email your application in confidence directly to [email protected] or [email protected]

To view a full listing of our temporary and permanent vacancies, visit us at www.littonandrews.com