About us

Prahran Square Family Clinic opened in August 2021 on the edge of the multi-million dollar Prahran Square development in the heart of Prahran. We now have just under 20,000 patients and 5 GP's. We are looking for a charismatic and friendly receptionist with a can-do attitude and genuine concern for patients to join our tight knit, supportive team.

We are have also recently purchased an additional clinic at 63 Power Street, Southbank and would prefer if the right candidate could move between both locations to fill shifts.

Position Overview

Prahran Square Family Clinic has an excellent relationship with our customers and the admin team is an essential component of that experience.

Our ideal candidate will be the face of the clinic showing a high level of professionalism and empathy for our patients.

Provide administrative support to management, medical and nursing employees.

Undertake all duties in a diligent manner with honesty and integrity

Core tasks & responsibilities

Get along with existing members of the practice team

Meeting and greeting patients

Scheduling appointments and managing the appointment diary.

Answering telephone queries for bookings, patient results and general patient queries.

Processing payments (EFTPOS, HICAPS, Medicare, Work Cover/TAC) and follow-up of unpaid accounts.

Liaise with patients, medical practitioners and healthcare bodies to organize follow-up and specialist appointments

Managing incoming and outgoing referrals and correspondence

Maintain client database and demographic details (excellent attention to detail a must)

Ensure reception and waiting room is presentable and tidy, maintaining infection prevention & control protocols.

Assist the medical and admin teams in dealing with routine and urgent patient presentations

Adhere to patient privacy and confidentiality legislation

Qualifications and Experience

Previous customer service experience in a GP practice, hospitality, retail or similar highly regarded.

Professional presentation, well developed communication skills, strong attention to detail and a passion for patient care are the keys to success in this role.

High level computer literacy including Microsoft Office applications (Word, Excel, and Outlook), experience with Best Practice patient-management software preferred.

Excellent time management skills including the ability to manage numerous tasks concurrently

The ability to work independently, show initiative and work productively within a team environment

When applying please outline your availability.

Benefits

We are a small clinic that offers relaxed and supportive team environment with good remuneration.

Prime location, close to public transport, cafes, Chapel Street and Prahran Market.