At Shangri-La Sydney, we believe memorable experiences are created through heartfelt hospitality and extraordinary service. Situated in the heart of Sydney with breathtaking views of the Harbour Bridge and Opera House, our iconic property is seeking a talented Sales and Marketing Manager to lead our commercial strategy and drive continued success in one of the world’s most competitive luxury markets.

About the Role

As the Sales and Marketing Manager, you will be responsible for planning, directing, and coordinating sales and marketing initiatives to position Shangri-La Sydney as the destination of choice for discerning travellers, event organisers, and partners. You will play a pivotal role in delivering revenue growth, enhancing brand visibility, and ensuring the highest standards of excellence that guests have come to expect from Shangri-La.

Key Responsibilities

• Develop and implement innovative sales and marketing strategies to drive occupancy, revenue, and brand engagement.

• Manage pricing structures, sales policies, and promotional campaigns to maximise profitability and market share.

• Monitor market trends, competitor activity, and customer needs to inform business decisions and stay ahead in Sydney’s luxury hospitality landscape.

• Identify and secure new business opportunities, key partnerships, and market segments.

• Cultivate and maintain strong relationships with VIP clients, corporate accounts, event planners, and travel industry partners.

• Work closely with operational leaders to ensure seamless guest experiences and alignment with brand standards.

• Represent senior management in their absence and uphold Shangri-La’s reputation for service excellence.

• Drive continuous improvement initiatives to elevate guest satisfaction and staff performance.

About You

• Proven experience in sales and marketing leadership within a luxury hotel or hospitality environment.

• Exceptional understanding of the Sydney market and its unique challenges and opportunities.

• Strong commercial acumen, with a track record of delivering results and exceeding targets.

• Outstanding interpersonal, communication, and negotiation skills.

What we offer

• Competitive salary and benefits package.

• Opportunities for professional growth within the Shangri-La Group.

• The chance to make an impact in an iconic Sydney landmark.

If you are a strategic thinker, a relationship builder, and a leader who thrives in a fast-paced environment, we invite you to join us in creating unforgettable experiences for our guests.

Apply now and bring your expertise to the next chapter of Shangri-La Sydney’s success.