We are seeking a passionate and committed Medical Secretary to join a busy Orthopaedic Practice in Richmond. Our practice is committed to providing first class service to our patients, whilst providing a professional supportive office environment where everyone works closely as a team.

You will be the first point of contact for patients, your helpful caring approach will support our commitment to exceptional patient care.

Your primary duties will include but are not limited to:

• Answering incoming phone calls and emails
• Meeting and greeting patients
• Diary management and patient bookings
• Scheduling appointments for patients both for consulting sessions and theatre bookings
• Creating and updating electronic medical records
• Theatre bookings and providing fee estimates for surgery
• Verifying patients insurance
• Preparing correspondence between medical providers and their patients
• Invoicing and receipting of accounts
• Cash handling, taking of EFTPOS/credit card payments
• Scanning, filing and all notes and patient record keeping, precise data entry as well as maintaining patient confidentiality
• Liaising with third-party insurance companies, lawyers and release of medical information requests
• General office tidying/cleaning
• General day-to-day management of the medical practice

Essential skills and attributes required but not limited to:

• Minimum 1 year medical secretarial experience ideally in a surgical practice
• Excellent communication skills between staff and with patients
• Presents themselves in a professional manner both in person and on the phone
• Understanding of Medicare, health funds, Work Cover and TAC billing
• Ability to work cooperatively with our team
• Ability to work unsupervised
• Exceptional organisation and time-management skills
• High-level computer skills with Apple Mac computers
• Fast typing speed
• Good memory with attention to detail
• Be proficient with the use of Genie
• Can multitask efficiently, keeping track of tasks in a fast-pace environment
• IT skills would also be considered favourably
• Mature work ethic and quick learner with can do attitude

The successful candidate must have experience working in a fast paced private medical practice with proven ability to deliver high quality customer care. You will be highly organised with an eye for detail and the ability to handle deadlines and follow through on tasks. Experience using Genie will be highly regarded.