About us

At Big Dog Pet Foods, pets aren't just our passion—they're our family! Our mission is to ensure that they are as happy and healthy as they can possibly be. We are Australia’s leading raw pet food manufacturing business and are proud of our leadership and innovation in this area, continuing to help dogs and cats live healthier happier lives.

We pride ourselves on being different in terms of product quality and service. We are all about driving transparency in the pet food industry and empowering pet parents with knowledge. At the core of our business, we are driven by the values of Excellence (Our way of life), Teamwork (Together we win) and Fun (We love what we do).

Are you a passionate, creative and proactive individual looking to take your marketing career to the next level? We have an exciting opportunity for you! This role is suited for someone who thrives in a fast-paced environment where no two days are the same and is eager to learn and grow. You will join a dynamic group of creative, savvy and hardworking individuals who are driven by a clear strategy that supports growth in revenue through brand awareness and education.

About the role

As the Social Media & Customer Care Coordinator, you will be responsible for the content development, maintenance and performance of all social media profiles under the Big Dog portfolio of brands. This includes content ideation and creation, copywriting, community management, influencer program management, promotional campaigns and product launches. At Big Dog, we put the 'care' in Customer Care; pet parents come to us seeking advice and guidance on raw feeding and your duty is to become the expert in this subject matter, responding to queries across all consumer touchpoints including online, phone and in-person. You’ll love that our brand voice is nurturing with a touch of fun. You won’t be horrified to learn that most of us let our dogs sleep in our bed.

About you

You are an enthusiastic, engaging and clear communicator that thrives in a team environment but can also work autonomously, driven by your initiative, purpose, a sense of curiosity and desire to learn.

You must be confident, self-driven and collaborative by nature as working with stakeholders and colleagues across all departments is crucial for your success in this role with our social media presence the beating heart of Big Dog.

Knowledge of or experience in the pet food industry and raw feeding would be highly advantageous, but not critical.

A positive attitude and commitment to living by our company values of Excellence, Teamwork and Fun is essential.

2-3 years’ demonstrated experience in a similar role.

Advanced written and verbal communication skills with strong attention to detail.

Professional phone manner coupled with outstanding customer service skills.

Strong organisational and time-management skills with the ability to multitask and handle competing deadlines.

What’s on offer

This role is a permanent position based full-time in our Narangba head office, North Brisbane.

Become an integral member of Australia’s leading raw pet food manufacturing business.

Work in a supportive, professional, and friendly team environment.

Well-established work systems and procedures.

100% Australian owned, local company.

Dogs in the office.

Free coffee and fruit daily.

Monthly staff BBQ.

If you have a raw passion for making a positive impact on the health and happiness of the dogs and cats of Australia, we'd love to hear from you. Apply now with your CV and a personalized cover letter that details your experience and how you meet the requirements of this role. You must have Australian citizenship or unrestricted work rights to apply.

For further information regarding this position please email [email protected].