About us:

Australian Institute of Higher Education (AIH) https://aih.edu.au/ is a fast-growing Higher Education provider with campuses in Sydney and Melbourne. The institute empowers students to realise their potential through an educational experience that is practical, engaging, and relevant to their career goals.

We currently have an opportunity for an experienced Student Services Officer to join our team based in the heart of the Sydney CBD.

The ideal candidate should be a fast learner and a motivated team player who embraces change and advocates for continuous quality improvement with a "can do" attitude.

Key responsibilities of this role include:

First point of contact for students, staff, and external stakeholders, front counter responsibility

Assist with the organisation of student events, graduation, and orientation programs

Provide administrative and student support services in relation to enrolments, course advice, data entry, student record keeping, etc.

Respond to face-to-face, telephone and email enquiries promptly and professionally, in adherence to standards and procedures

Receipt of student fees and data entry as required

Actively participate in the continuous improvement of the student experience

Maintenance of student records and keep records up to date

Participate in meetings, as and when required

Provide quality customer service to students

Other administrative support and other duties as required

Coordinate and deliver smooth orientation sessions, including attendance tracking, student system setup, catering, and introductions.

Schedule and lead regular check-ins with the Sydney Student Services Officers to maintain communication and team alignment.

Meet weekly with Head of Student Experience to triage new tasks, share updates, and assign responsibilities across the team.

Oversee and manage the Sydney campus reception roster to ensure consistent coverage.

Regularly check and evenly assign tickets to maintain efficient workflow.

Support Head of Student Experience with event delivery.

Skills and experience:

Established experience in team coordination and leadership

Experience in the education or customer services sector

Excellent oral and written communication skills

Excellent interpersonal skills ensuring quality service

Adaptable to a changing work environment and ability to work under pressure while maintaining high levels of attention to detail and accuracy

Excellent time management skills, ability to prioritise and a willingness to be flexible in undertaking administrative duties

Demonstrated computer literacy, including competencies in using Microsoft Word, Excel spreadsheets and student records software

Only shortlisted candidates will be contacted. If this sounds like a role that suits you, we would love to hear from you. Please apply now!