Team Leader Future Students

Future Students and Engagement

Continuing, full-time

$ 98,632 to $ 110,433 per annum (HEO7)

Plus 17% employer superannuation

Salary packaging options are available

20 days family and domestic violence leave available per annum

20 days gender affirmation leave per annum

10 days Aboriginal and Torres Strait Islander cultural and ceremonial leave per annum

(Professional Staff) 5 weeks annual leave plus Christmas week shutdown, per annum,

Relocation assistance provided

Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)

Acknowledgement of Country

The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education. UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities. Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women’s Society, and the many international cultural groups - all will feel valued and respected at UNE. You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan 2021-2030.

About the role

As Team Leader – Future Students, you will coordinate a multi-channel contact centre, managing prospective student relationships across phone, email, and live chat. In this pivotal role, you’ll lead a dedicated team focused on delivering timely, accurate advice and personalised support — helping turn interest into enrolment. Working closely with Marketing, Student Journeys, and Student Relationship Management (SRM), you’ll help ensure a seamless and positive experience from first enquiry through to application and enrolment. You will report to the Team Lead, Future Students, and play a key role in driving performance, service excellence, and team development within a fast-paced, customer-focused environment.

About you

To be successful in this role, you will have:

You bring proven experience leading teams in a fast-paced, multi-channel contact centre, with a strong ability to manage priorities, coach staff, and meet performance targets. Your clear communication style and commitment to service excellence. You actively seek opportunities to improve processes and enhance the student experience, contributing to broader recruitment and conversion goals. Whilst working with key stakeholder across the university including marketing, admissions and student relationship management team. With a sound understanding of university environments, you bring professionalism, adaptability, and a student-first mindset to everything you do — helping to strengthen UNE’s reputation and enrolment outcomes.

About the Faculty/Group

The Future Students and Engagement team integrates Student Liaison, Future Students team, Marketing, Growth, Corporate Communications, Advancement, Alumni and Events into a seamless operation which oversees the prospective student journey from awareness through to enrolment and continues along the Alumna journey. The operations, activities and engagements are managed in a coordinated way so that efficiencies and scale can be brought to every UNE touchpoint.

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale’s natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience

Enquiries and additional information

To discuss this role please contact Liam Edmunds, Team Lead, Future Students email: [email protected]

Closing Date: Midnight, Sunday 3 August 2025

Reference No: 225111

For further information about this position, please see the Position Statement below.

Please visit www.une.edu.au/jobs-at-une for further information about this position and other career opportunities at UNE.

To Apply

Submit your application through www.une.edu.au/jobs-at-une and refer to vacancy ref 225111.

Your application should be comprised of:

Covering letter.

Responses to selection criteria (Hiring Manager to consider whether applicant addresses all selection criteria or addresses only a select number of key criteria);

Current CV.

Commitment to Inclusion and Diversity

UNE is committed to building a diverse workforce and strongly encourage applications from Aboriginal and/or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.

National Police Check

If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement. Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).