About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,600 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell -Northcote

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

Based in our Northcote office, the Care Organiser is essential in ensuring the effective daily delivery and coordination of services for our clients. This full time position will see you working Monday to Friday, 9:00am - 5:00pm, for a total of 76 hours per fortnight. The primary purpose of the position is to manage and to support the effective delivery of Uniting AgeWell Home Care programs.

Key responsibilities may include:

• Provide excellent, helpful first point service to clients, visitors and staff
• Build customer relationships and greet clients promptly and courteously
• Effective management of office systems and supplies
• Monitor and manage group email inboxes, post and other forms of communication
• Manage database entries and appropriate documentation
• Escalation / management of client enquiries / complaints and incidents reported

About you:

You are passionate about what you do and want to make a difference in the lives of our clients to support them to live life to their potential whilst remaining in their home. This is the place for you if you have:

• Proven experience delivering exceptional customer service in a home care environment, including coordinating care schedules, managing client communications, and ensuring a responsive and compassionate approach to service delivery.
• Ability to thrive in a fast-paced and dynamic environment, with the capacity to manage multiple tasks including phone calls, emails, and in-person customer interactions
• Experience and Knowledge in Commonwealth Supported Home Care Packages
• Excellent customer service skills, characterised by a friendly and professional demeanor, with a reputation for care and compassion
• Proven ability to excel in fast-paced environments with adaptability, resourcefulness, and strong problem-solving skills
• A demonstrated ability to manage multiple tasks while ensuring a high level of attention to detail and accuracy
• Strong communication skills with a compassionate and empathetic approach to work
• Proficient in working both collaboratively within a team and independently
• Exceptional time management skills and highly organised
• Experience utilising client management systems
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Organiser PD.pdf

For more information please contact the Recruitment Team at [email protected]. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!