About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,600 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - Northcote

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

We’re looking for a motivated and experienced Scheduler to join our North Metro Home Care team in Northcote. This full-time role is ideal for someone with previous scheduling experience in a home care setting, who is passionate about supporting older Australians to live independently.

The primary purpose of this position is to manage and to support the effective delivery of Uniting Agewell Commonwealth Home Support Programs and Home Care Programs. This includes managing client and Home Care Worker rosters for optimal service delivery, maintaining relationships with internal and external stakeholders, responding to client's enquiries, and supporting the client's journey to enhance their independence and quality of life.

Key Responsibilities

• Manage and support the effective delivery of Commonwealth Home Support Programs and Home Care Packages
• Coordinate and maintain client and Home Care Worker rosters to ensure optimal service delivery
• Developing and maintaining relationships with clients and/or their carers to ensure their care needs are being provided in a timely and quality manner
• Proactively identify and address rostering challenges, scheduling conflicts, and find solutions to ensure client satisfaction.
• Match client needs and preferences with our employees skills, and availability
• Action and document phone calls and/or communication relating to scheduling, including but not limited to sick call, rostering issues, change request, client enquiries
• Communicate roster changes to clients and care staff effectively
• Apply a continuous improvement approach to Uniting AgeWell’s service delivery

This is the place for you if you have:

• Proven experience in scheduling within a home care environment
• Experience with accounts software and CRM systems
• Strong organisational and communication skills
• Strong attention to detail, and problem solving abilities
• Ability to work collaboratively in a fast-paced team
• A client-focused approach with a commitment to quality care
• Excellent time management and highly organised
• Ability to manage multiple requests in a fast-paced environment
• Experience within the aged care sector
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Organiser PD.pdf

For more information please contact the Recruitment Team at [email protected]. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!