· Great Adventures | Located in Cairns

· Salary $72,506 plus superannuation

· Flexible roster, with some weekend work

· Discounts on Quicksilver Group products for your family and friends

Are you an experienced and motivated team leader with a passion for delivering exceptional customer service?

Great Adventures, part of the award-winning Quicksilver Group, is seeking a dedicated Reservations (?) Supervisor to oversee and support our busy reservations team in Cairns. This is a fantastic opportunity to step into a dynamic tourism environment where no two days are the same. If you thrive in a fast-paced setting, enjoy problem-solving and have a strong focus on customer experience, we’d love to hear from you.

About the role

Working closely with the Reservations Manager, your key responsibilities will involve:

Supporting the day-to-day supervision of the reservations team, providing guidance, training and mentoring to ensure high levels of performance and service delivery.

Coordinating and managing staff rosters to ensure effective coverage during peak periods, adjusting as required in line with operational needs and employee availability.

Ensuring all reservations are processed accurately, with relevant guest preferences and special requirements effectively communicated to internal stakeholders to support a seamless customer experience.

Managing guest enquiries and feedback in a courteous, timely and effective manner, ensuring all concerns are resolved in accordance with company guidelines and to the guest’s full satisfaction.

Maintaining up-to-date knowledge of all products, services, pricing and promotions to effectively support the team and respond to customer queries.

What we are looking for

Minimum of 2 years’ experience in reservations within the hotel or tourism sector (desirable).

Experience with Respax and RMS Property Management System (desirable).

Strong cash handling and reconciliation skills.

Exceptional attention to detail and accuracy.

Effective verbal and written communication skills, with the ability to engage confidently with both external guests and internal teams.

Proven ability to perform in a fast-paced environment, demonstrating sound decision-making and the capacity to assess situations and make balanced decisions within established guidelines.

Flexibility to work a roster that includes some weekends.

How to apply

To be considered for this role, please include a cover letter and CV. To learn more about the Quicksilver Group visit our website https://www.quicksilvergroup.com.au/

Applications close

5:00pm Wednesday 6 August 2025

Benefits

Stability in a long-established business proud of their inclusive culture and working environment

Discounted boat tours and cruises for your family and friends

Discounted diving tours in Cairns and Port Douglas

A wide range of special discounts with our industry partners and goods suppliers

Meet people from all over the world coming to the Reef for their once in a lifetime opportunity to visit one of the greatest World Heritage sites.

About Quicksilver Group

We are proudly Australia’s leading Great Barrier Reef tourism company with operations based in Cairns, Port Douglas and Green Island. Our multi-award-winning company comprises:

Quicksilver’s Outer Reef and Low Isles Cruises

Great Adventures’ Reef and Green Island Cruises

Silver Series Dive and Snorkel Adventures (Silverswift and Silversonic)

Poseidon Dive and Snorkel Adventures

Pro Dive Cairns

Ocean Spirit

The eco-sensitive Green Island Resort

Living and working in our unique natural environment brings many rewards and company benefits - the Great Barrier Reef is quite literally our office! We offer flexible working conditions and have career opportunities across a wide range of areas from customer service through to engineering and corporate support. To join our dynamic and professional teams, we seek people with the right attitude and skills who are able to demonstrate values of respect, delivery of amazing customer service while promoting a safe working environment and pride in your work. We look forward to receiving your application.

To learn more about the Quicksilver Group visit our website https://www.quicksilvergroup.com.au/

For confidential enquiries about this exciting opportunity contact Brooke Devine via email at [email protected]