Client Services Officer
Relationships Australia VIC
Posted 4 days ago
About us
Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. We have been delivering high quality family and relationship support services to for over 75 years. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians.
About the role
Reporting to the Senior Manager, you will be a friendly first point of contact for our clients, directing phone enquiries and responding to emails about our services in a helpful manner. You will also coordinate bookings, perform data entry and manage appointment processing, while conducting basic assessments of client service needs as necessary. A high level of customer service is required for this role, along with a focus on confidentiality and professionalism.
This opportunity is located at our Kew centre and is a part-time ongoing position working three (3) days per week (0.6 FTE), with the expectation that one day per week will be an evening shift until 8PM. The base salary range is $76k - $78k (pro-rata) per annum.
About you
- Office Administration certificate and/or previous experience in a similar administration capacity with competency in Microsoft Office Suite.
- Experienced in answering high volume inbound calls and delivering high quality customer service.
- High level of confidentiality to ensure client personal and financial information is maintained.
We provide
- Attractive salary including salary packaging and generous leave benefits
- Professional development and Career progression opportunities.
- Best practice clinical supervision.
Candidates can view the position description at www.rav.org.au/careers, contact Laura Zavros (Assistant Manager) by calling her at 0407 746 179 for specific queries. Applications close on the Tuesday, 29th July 2025.
RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.
About Relationships Australia VIC
At RAV, our staff are the heart of our organisation, integral to our success, and the impact of our services and programs. Our vision, values and strategic priorities are the foundations of our organisation, culture and how we work with colleagues, clients and the community. Core to our culture is our commitment to meeting the needs of our clients and we’re proud to have supported more than 650,000 clients over 75 years. Since 1948, we’ve evolved from being a Melbourne-based with volunteers providing counselling and education, to an organisation providing over 120 services from more than 21 sites across Victoria, and through additional outreach locations and telehealth.
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