Why IFYS?

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

About the opportunity

IFYS has an exciting opportunity for a skilled and motivated leader to fill the role of Case Manager in Townsville. This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers. Case Managers make a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment.

What's on offer?

Permanent leadership role based in Townsville

Full-time role, Monday to Friday roster

Salary base $105,349.92 per annum + super

Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)

Career and professional development opportunities

Skilled leadership and supportive team environment

Unique in-house training opportunities including Therapeutic Crisis Intervention training, Preventing Child Sexual Exploitation and Sanctuary training

Free access to the CALM Premium App & Flight Centre personal travel discounts

Access to the Employee Assistance Program (EAP)

Key responsibilities

Manage and oversee the day to day running of the program

Provide leadership and management to all staff including supervision and development

Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment

Manage positive relationships with all stakeholders

Ensure the program adheres to all reporting and documentation requirements

Write Safety Plans and contribute to Positive Behaviour Support Plans

Attend critical appointments with young people and facilitate/attend relevant meetings

Complete rosters that reflect smart rostering and industrial compliance

Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans

Contribute to efficient and comprehensive on boarding, induction and training of new staff

Requirements for the role

Experience working in a leadership position in a similar field

A relevant tertiary qualification, Diploma level or higher

Knowledge of relevant legislation and best practices

Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders

Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes

Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively

Exceptional time management and prioritisation skills

Demonstrated experience in maintaining program compliance

A continuous learning mindset

Must hold or be willing to obtain if successful

Valid Queensland driver's license with no restrictions

QLD Working with Children Check (Paid Blue Card)

Licensed Care Suitability Check (LCS2)

National Crime Check (IFYS will complete a new check through our systems)

Application and assessment process

When submitting your application, please include your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments.

If you would like further information on this role, please email [email protected] or call (07) 5438 3052 to speak to Josh from the Recruitment team.

Applications close Tuesday, 5th of August, 2025. Applications received after this date will be accepted but may not become part of the initial candidate pool.