ICT Technical Analyst - Agile | Confluence | Jira

📍 Location: Brisbane CBD
📅 Start Date: ASAP
💼 Contract Duration: 6 months, views to extend

About the Role
Join one of Australia's largest and most complex ICT environments as an ICT Technical Analyst within the Enterprise Technology Services team. This pivotal 6-month engagement will see you drive Agile practices, streamline service delivery, enhance documentation, and uplift team collaboration across the organisation.

This is your opportunity to modernise and influence core workflows, service catalogues, and technical documentation using Confluence and Jira in a dynamic, collaborative environment.

Key Responsibilities

Lead and facilitate Agile ceremonies (stand-ups, sprint planning, retros, etc.)

Develop and optimise workflows, service frameworks, and process flows

Create clear, visual diagrams and documentation using modern tools

Maintain and evolve a comprehensive service catalogue and knowledge base

Collaborate with Technical Service Managers on domain analysis and planning

Enhance team engagement, communication, and collaboration practices

Foster a community of practice and continuous improvement

Leverage Confluence and Jira to support knowledge sharing and project tracking

Skills & Experience
✅ Proven experience as a Technical Analyst or ICT Consultant in large, complex environments
✅ Strong understanding of Agile, ICT service management, and workflow optimisation
✅ Excellent written and verbal communication skills - able to simplify technical content
✅ Demonstrated experience using Confluence and Jira
✅ Ability to drive collaboration and facilitate cross-functional teamwork
✅ Analytical mindset with attention to detail and documentation best practices

Desirable
✔ Experience within government, council, or similarly scaled ICT environments
✔ Familiarity with Brisbane City Council systems and structure

Why Join?

Be a key contributor in shaping modern service delivery

Influence organisational transformation and Agile maturity

Work with experienced professionals in a supportive team culture

Access to flexible working (based on business needs)

CBD location with proximity to transport, cafes, and amenities

Apply Now
If you're a driven Technical Analyst with a passion for clarity, collaboration, and continuous improvement - we want to hear from you.

📩 Submit your CV and a short cover letter today. Interviews commencing shortly.

Only candidates with full Australian working rights can be considered!

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.