Make a Meaningful Difference: Home Care Package (HCP) Case Manager Opportunity

Are you passionate about empowering older adults to live fulfilling and independent lives in the comfort of their own homes? Do you thrive in a role where you can provide personalised support and advocate for those in need?

Simply Helping Gippsland South and West (SHGSW) is seeking a compassionate and dedicated Home Care Case Manager to join our team! As a Case Manager, you will be the key point of contact for clients receiving Home Care Packages, ensuring they have access to the support and services they need to thrive.

About the Role:

You will be responsible for providing comprehensive case management services to a caseload of up to 60 clients, developing and implementing individualized care plans, coordinating internal and external services, and advocating for your clients' needs. You will play a vital role in helping our clients maintain their independence, dignity, and quality of life. The role is full-time and office-based, from Monday to Friday, on a six-month fixed-term contract, with the potential for a permanent contract after the initial period.

Key Responsibilities:

Comprehensive Case Management: Develop and document strengths-based care plans in collaboration with clients, their families, and service providers.

Care Coordination: Coordinate internal and external home care services, ensuring clients have access to the appropriate level of support.

Regular Reviews: Conduct regular review meetings to assess client needs, make modifications to care plans, and ensure service delivery is meeting expectations.

Client Advocacy: Advocate for client rights and choices, ensuring they have ownership in making decisions about their care.

Budget Management: Establish and manage client budgets, ensuring services are aligned with available funding.

Documentation & Compliance: Maintain accurate client files, generate monthly activity reports, and ensure compliance with Home Care Package guidelines and Aged Care Quality Standards.

New Client Onboarding: Manage new client applications, conduct home visits, and complete all necessary documentation.

Risk Assessment & Mitigation: Conduct regular risk assessments and provide support to clients to rectify identified risks.

Complaint Resolution: Address client complaints and grievances in accordance with company policy and procedure.

Collaboration & Communication: Liaise with internal teams and external service providers to ensure seamless care delivery.

Professional Development: Participate in ongoing professional development and training to enhance your skills and knowledge.

What You Need to Succeed:

Minimum Certificate III in Aged Care / Individual Support or equivalent experience in a similar role.

A genuine passion for supporting older adults and their families.

Strong understanding of Home Care Packages and the Aged Care system.

Excellent communication, interpersonal, and problem-solving skills.

Effective time management and organisational skills.

Ability to work independently and as part of a team.

Proficient in MS Office Suite and client management systems (Etools/Carelink+ experience preferred).

Strong ethical standards and personal integrity.

A commitment to organisational excellence.

A can-do attitude and understanding of prioritisation.

Ready to make a positive impact on the lives of older adults in your community?

If you are a compassionate, dedicated, and experienced individual with a passion for aged care, we encourage you to apply!

We look forward to hearing from you!