Are you a natural problem-solver with a passion for travel technology? Join a fast-paced, collaborative environment where your technical expertise will directly support the smooth delivery of travel solutions across the APAC region.

We’re seeking a skilled Technical Support Specialist to provide expert-level support for innovative travel management software used by corporate clients globally. You’ll be the go-to escalation point for Operations, Client Success and frontline support teams, helping troubleshoot issues, validate software fixes, and support the successful rollout of new products.

What You’ll Be Doing:

Provide second-line support across complex travel systems and platforms

Troubleshoot technical issues related to configuration, deployment, and integration

Log and manage support tickets, ensuring timely resolutions

Collaborate with cross-functional teams including Product, Finance, and Operations

Assist in root cause analysis and recommend process or product improvements

Support product rollouts and new market releases

Communicate technical resolutions clearly to both technical and non-technical stakeholders

What You’ll Bring:

2 years' experience in technical support, product delivery or implementation roles

Strong knowledge of the corporate travel sector and travel management systems

Experience using XML, GDS logs, and online booking tools (Sabre preferred)

Strong communication skills and the ability to manage multiple priorities

A proactive mindset with the ability to work independently and collaboratively

This is a unique opportunity to work with a leading travel management company in a role where your insights and problem-solving skills will make a real difference.