** 3–6 Month Temp Assignments **
** Sydney-based, mostly office based roles **
** Unrestricted working rights essential – not suitable for those on a WHV **

WOW Recruitment is currently seeking experienced Customer Service Officers to join our pool of temps for upcoming roles within NSW Local Government.

If you’ve worked in a government setting before and thrive in a structured, community-focused environment, we want to hear from you!

We’re partnering with multiple councils across Sydney to fill both front desk and phone-based customer service positions. These roles suit candidates who are confident communicators, organised, and passionate about helping their local community.

What you may be doing?

• Acting as the first point of contact for resident and ratepayer enquiries
• Managing inbound calls, emails, and face-to-face service at council centres
• Assisting with enquiries relating to waste, permits, payments, bookings, and general council services
• Using internal systems to log requests and update customer records
• Escalating complex matters to internal teams while maintaining exceptional customer care
• Supporting general administrative tasks and ensuring accurate data entry

What do you bring?

• Previous experience in a Local Council, Government Department, or high-volume customer service roles
• Strong interpersonal and communication skills, both verbal and written
• Confidence handling a wide range of enquiries with empathy and professionalism
• A good understanding of council services and the ability to navigate relevant systems
• Availability to work full-time, with immediate or short-notice availability

Perks & Benefits:

• Competitive hourly rates + super
• Opportunities to gain further experience or secure longer-term contracts
• Supportive onboarding and regular check-ins from our WOW team

If you're looking to take on your next contract within the government space, APPLY NOW to register your interest & Shona or Lauren will be in touch.