What you'll be doing

RISU Care Pty. Ltd. is seeking a Client Services Assistant to join our team around South Morang. In this casual position, you will provide ongoing support 4 days per week 9 till 5, alongside the Client Services Manager.

Administrative Support

Maintain and update participant information, including service agreements, care plans, and personal details, in systems such as OneDrive and Brevity.

Assist the Client Services Manager with managing participant schedules, appointments, and any necessary documentation.

Provide general administrative support, including preparing reports, filing, and data entry.

Help coordinate and schedule regular team meetings and ensure documentation is available for discussion.

Support the administration team with scheduling and managing service rosters for participants.

Service Delivery & Support

Support the Client Services Manager in ensuring person-centered care and active support are delivered to participants.

Assist in conducting participant assessments and completing the risk assessments with the Client Services Manager.

Monitor and review daily progress notes, identify concerns, and communicate them to the appropriate team members.

Ensure compliance with RISU Care's policies and procedures, providing accurate updates on participant status as necessary.

Stakeholder Engagement

Communicate effectively with participants and their families, ensuring their needs are met and service expectations are fulfilled.

Assist in managing participant feedback, complaints, and compliments, and ensure timely responses and follow-ups.

Liaise with external stakeholders, such as healthcare providers and families, to ensure seamless service delivery.

Support the Client Services Manager with stakeholder engagement activities and initiatives.

Monitoring & Reporting

Assist in maintaining monitoring plans and ensure welfare checks and feedback surveys are conducted on schedule.

Help compile reports on participant satisfaction, incidents, hazards, and any other relevant data.

Track and log feedback, complaints, and incidents, ensuring appropriate follow-up actions are taken.

Support the continuous improvement process by contributing ideas and ensuring regular updates to the Continuous Improvement Register.

What we're looking for

Recent experience in the disability, aged, community or health sectors

Experience in development and review of health support plans or other care plans.

Experience supporting People with Disability who have complex and high support medical needs.

Knowledge of continuous quality improvement principles

An understanding of ‘human rights informed’ quality management principles and standards

An understanding of the NDIS key principles

Knowledge of the interface between quality, practice and safeguards in the prevention of abuse and neglect of people with disability

What we offer

At RISU Care, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive casual rate of pay, we offer opportunities for professional development, and the chance to make a meaningful difference in the lives of our participants.

About us

RISU Care Pty. Ltd. is a leading provider of disability support services in the Northern Suburbs. Our mission is to empower our participants to live with dignity, independence, and a high quality of life. We take pride in our person-centered approach and the strong relationships we build with the individuals and families we serve.