Role Purpose:

The role of a Techwell ICT Engineer is to engage with a variety of customers, suppliers and colleagues each day. Your primary responsibility will be to provide the highest levels of service to our valued clients covering most area’s of their ICT, resolving issues for them, giving guidance and recommendations and more. You will have experience in working in a managed service environment. You will work to client and Techwell SLA’s to ensure that the levels of service are executed as per requirement You will work in a tight knit high performing team and contribute to the growth and success for both our Clients and Techwell alike. You will be required to both work in the Techwell office on the helpdesk as well as travelling onsite to service our clients both on the Gold Coast and Brisbane. You will contribute to the continuous improvement of all Techwell systems and processes. You will enjoy customer interactions and have great people skills.

Key Duties / Responsibilities:

Set up, configuring and deployment of desktops, laptops, mobiles and other ICT Infrastructure

Participate and contribute to a security first culture

Frequent road based travel

Providing on-site and remote troubleshooting of issues escalated by our Service Desk

Providing helpdesk phone support to clients

Conducting installations of networks, servers and software in accordance with customer requirements

Performing scheduled preventative maintenance

Following all Techwell Policies and processes

Adhering to documenting and change management standards in place.

Basic customer training on all installed products

Ability to diagnose, troubleshoot and resolve customer issues using your knowledge, experience and judgment as to the best approach.

Build rapport and maximise customer satisfaction

Provide follow-up support to customers if required

Work with sales and project delivery teams to manage jobs to a successful completion

General project administration duties

Interpreting and understanding supplied solution design

Technical and problem solving assistance to other field technicians

Liaising with key contacts including industry vendors

General stock and inventory management

Required Experience:

PC / Server builds and installations

Microsoft Windows desktop operating systems 10 onwards

Microsoft Windows Server operating systems 2019 onwards

Microsoft Remote Desktop Services

Microsoft Active Directory

Microsoft 365 and SharePoint

Backup Solutions

Virtualisation technologies (VMWare/HyperV)

MacOS Experience

Highly Desirable:

AWS/Azure experience/certifications

Cisco CCNA

ITIL experience/certification

Veeam experience/certifications

N-Able N-Central experience

ConnectWise experience

Checkpoint experience/certifications

Hosted PBX experience

Powershell/other scripting experience

Experience working in a managed service environment

Meraki experience

Microsoft Certified Associate certifications

Cyber Security experience

Teams Calling for 365

Essential 8

IT Auditing

About Techwell:

Techwell is a leading Gold Coast-based managed services provider, delivering innovative, full-service technology solutions to small-to-medium businesses and corporate clients across Australia. With a proven track record of success, Techwell specialises in managed IT services, cybersecurity, cloud infrastructure, unified communications, and enterprise mobility. Our customer-first approach ensures every solution is tailored to meet the unique needs of our clients, helping them streamline operations, enhance security, and drive growth. We pride ourselves on our high-touch support model, proactive IT management, and scalable, cost-effective solutions that simplify complex environments and empower businesses to thrive. At Techwell, we’re more than just an IT provider—we’re a strategic partner committed to helping our clients stay connected, protected, and ahead of the competition.

Why Join Techwell?

Be part of a forward-thinking MSP with a strong growth trajectory

Fabulous team culture with genuine, supportive peers and leaders

Modern office with easy access to key amenities

Catered team and company events that celebrate success and connection

Training and development opportunities to support your career growth

Onsite café with barista and fresh food available daily

Based at our Helensvale Head Office

Minimum Requirements

Be legally entitled to work in Australia

Be able to provide a clear National Criminal History Check if successful