Have amazing customer service skills in an office environment?

Looking for a busy role with constant challenge?

Are you an amazing problem solver who enjoys a fast paced office environment within a small team?

Confident handling large volumes of calls and emails?

Customer Service Representative (Holiday Rentals) - $60-70k pa + Super (based on experience)

Location: Epping, NSW

Fast paced, challenging role

Permanent Role - Full-time

Professional Holiday Homes is a rapidly growing holiday rental management company with over two hundred properties under management in NSW. We are known for the exceptional results we bring our owners and the fantastic experience we provide to our guests.

Due to continuing expansion we are seeking an enthusiastic and highly professional Customer Service Officer to join us at our new office at Epping.

We are looking for someone who will be with us long-term and who is keen to take on new challenges and opportunities as the company continues to grow.

For further details on our company please visit www.professionalholidayhomes.com.au

Hours:

38 hours per week 5 days per week between Monday - Sunday 10am to 6pm.

Must be able to work one day each weekend (every 3rd weekend rostered off). WFH permitted on weekend.

Salary: $60-70k pa + Super

Key Tasks:

Responding to guest and property owner enquiries via phone or email

Troubleshooting guest / owner issues

Replying to guest reviews

Processing guest payments

Organising property repairs

Performing Property inspections

Administrative tasks for CEO

Assisting the Business Development Manager

Other tasks as required

Attributes required:

Thick skin - able to deal with difficult customers without taking it personally

Comfortable with technology - able to learn software quickly

Team Player - works well with others

Problem solver

Calm under pressure

Strong people skills

Professional

Excellent written communication skills

Excellent phone manner - friendly, helpful

Strong attention to detail

Customer focussed

Always looking to improve - responds well to feedback

Flexible, adaptable to change

Time management skills - efficient & productive

Skills & experience required:

Full training will be provided but you must be comfortable with using different software / technologies. Please note that full-time training will be conducted over a 3-4 week period at our South Coast offices so you must be able to travel.

Experience of working in a phone based customer service or property management role is essential

Experience with property management, short-term holiday rentals or in the travel / tourism industry highly regarded

Drivers license