Sunflower Services, an emerging NDIS provider in Newcastle, Adelaide, and Burleigh, where we are dedicated to fostering a supportive environment for both our clients and our team members. We operate with a commitment to trauma-informed care, tailoring our approach to meet the unique needs of each individual we support while ensuring their NDIS goals are achieved.

Sunflower Services is looking for a warm and organised Reception and Administration Assistant to be the welcoming face of our Newcastle office and provide essential support across our three locations.

About the Role

This full-time role is perfect for someone who enjoys being the first point of contact and thrives in a dynamic, people-focused environment. You will not only support the day-to-day running of our Newcastle office, but also assist in coordinating communication and operations with our Burleigh and Adelaide teams.

You will regularly communicate with participants, helping with their enquiries and ensuring they receive responsive, friendly service, no matter where they are based.

School leavers are encouraged to apply. We value attitude, initiative, and a willingness to learn.

Key Responsibilities:

Reception & Participant Communication

Greet all visitors warmly and professionally

Answer and direct phone calls across offices

Communicate regularly with participants, responding to enquiries and providing helpful support

Administrative Support

Assist with meeting scheduling, document preparation, and general office tasks

Manage incoming/outgoing mail and courier coordination

Assistance creating ID badges for support staff

Office & Supplies Coordination

Keep reception, kitchen, and shared spaces clean and stocked

Order stationery and essentials for our offices

Liaise with suppliers for branded materials and stock

Multi-Location Coordination

Facilitate effective communication across Newcastle, Burleigh, and Adelaide teams

Maintain up-to-date contact directories and internal notices

Provide backup support during peak periods or staff leave

What We’re Looking For:

Qualifications & Requirements

Completion of Year 12 (minimum)

Certificate III or IV in Business Administration (desirable)

Experience

Customer service or reception experience (preferred)

Comfortable managing phone systems and visitor enquiries

Experience with multi-site communication and admin support is a bonus

Skills

Clear, professional verbal and written communication

Strong time management and multitasking

Intermediate skills in Microsoft Office and calendar/email tools

Friendly, proactive, and reliable

Why Work With Us?

Purpose-driven role where you will make a real difference

Friendly, supportive team culture

Develop skills across admin, communication, and multi-site coordination

Great entry-level opportunity, ideal for early-career professionals or school leavers. We value internal progression at Sunflower Services.

Paid day off for your birthday.

Fortnightly team lunches and yoga sessions.

Ready to Apply?

We’d love to hear from you! Click Apply Now or send your CV and a short cover letter to [email protected]

Sunflower Services is an equal opportunity employer. We welcome applicants from diverse backgrounds and experiences.