Customer Service Representative – Freight Forwarding (Mandarin Speaking)

📍 Chatswood, Sydney NSW
🕒 Full-time | On-site
💰 $70,000 – $100,000 + Super (based on experience)

Join a fast-growing international freight forwarding team

Bilingual role – English & Mandarin essential

Convenient Chatswood location, close to transport & amenities

Competitive salary + career development opportunities

About Us

Proconnect Logistics Pty Ltd is a dynamic and expanding B2B logistics provider, specialising in ocean freight forwarding and container wholesale services across Australia and New Zealand. We have a strong customer base shipping from China and have recently extended operations to Thailand, Vietnam, and Malaysia.

With over 50 years of collective industry expertise, our team is passionate about delivering reliable, relationship-driven service backed by deep operational knowledge.

About the Role

We’re looking for a proactive and detail-oriented Customer Service Representative to join our friendly and collaborative team in Chatswood. In this bilingual position, you will be the main point of contact for our Chinese-speaking clients and play a key role in supporting logistics operations across the Asia–Pacific region.

This is a hands-on role that requires excellent communication, multitasking skills, and a solid understanding of the freight forwarding industry.

Key Responsibilities

Respond to customer enquiries via phone, email, and online platforms

Provide accurate updates on shipment status, booking confirmations, and documentation requirements

Liaise with internal teams (operations, customs, transport) to coordinate pickups, deliveries, and clearances

Monitor cargo movement via shipping line systems and update clients proactively

Prepare and review shipping documents including bills of lading, invoices, and packing lists

Ensure compliance with international trade and customs regulations

Handle service issues and customer complaints with professionalism and efficiency

Maintain accurate client records and support the sales team with quotations and account follow-up

Identify service gaps and suggest process improvements

What We’re Looking For

Fluent in both Mandarin and English – verbal and written communication

3–5 years’ experience in customer service within the freight forwarding or logistics industry

Excellent attention to detail and strong problem-solving skills

Familiarity with Asia–Pacific trade lanes (especially China–AU/NZ) is an advantage

Confident working independently and within a small team

Positive, can-do attitude and professional work ethic

What You’ll Get

Salary range $70,000 – $100,000 + Super (commensurate with experience)

Supportive and experienced team environment

Stable full-time role with long-term career potential

Chatswood office with great public transport access

Exposure to international logistics markets and operations

Apply Now

If you’re a skilled logistics professional with a passion for customer service and fluent Mandarin, we’d love to hear from you!

📧 Send your resume and a brief introduction to:
Emily Rong – [email protected]