Bringing people together to forge exciting and lasting memories.

Are you passionate about customer service?

Enjoy working in a fast-paced, dynamic, and unique environment?

Have a flair for theatrics?

Why Are We Hiring?

Everyone is hiring right now, but why us? Rush Escape Game is seeking to add fresh new faces to its team as we head into our 8th year of operating in Melbourne. We want 2025 to be a year of growth and fun for us and our team. We are looking for people with an appetite for pushing the boundaries of what it means to entertain and escape.

We are hiring for our new Chadstone venue, with the option to train into our Hawthorn, South Yarra and St Kilda venues for more hours.

Game Masters - Casual

The Game Master has a great work ethic and high standards. You will be passionate about our games by creating an exciting and memorable live escape game experience for our players that is unlike any other. You are quality-focused and enjoy being in direct contact with customers. You are a bit of a storyteller and an entertainer while being approachable with an easy-going (flexible) personality. You are also a creative problem solver and can make decisions on time while being cool under pressure or when dealing with ambiguity.

The Company

RUSH ESCAPE GAME is a creative and dynamic environment that offers a live 'escape game' experience in the heart of Melbourne's best restaurants and shopping precincts. We provide a unique form of entertainment that challenges a team of people to escape from an enigmatic and immersive environment in 60 minutes. At our core, we are a growing family-owned business that endeavours to do the right thing for both our customers and staff. We are a highly inclusive organisation built on a patchwork of understanding and opportunity. Entering into our 8th year of operation, we are looking to become the career for the few and a beautiful memory and stepping stone for those with bigger dreams.

Key Responsibilities of a Game Master

Works closely with management towards the goal of amazing players to the point where they become active promoters of our games.

Theatrically entertain customers.

Effectively prioritise daily room activities.

Monitor and manage bookings.

Prepare and maintain the game rooms to detailed standards between bookings.

Debrief teams/players about the rules of the game prior to playing.

Responds to inquiries from our customers via phone, email or social media.

Assist management in business development

General Company Skills or Equivalent

Excellent communication, facilitation, and entertaining skills are essential to delivering a memorable player experience.

Problem-solving and attention to detail are essential.

Strong prioritisation and organisational skills.

Team leader experience is an advantage.

Basic knowledge of Word, Excel, Google Apps for Work, and Facebook applications.

Interest in adventure games or puzzles is an advantage

Desire to grow with the company.

Hours: Work hours will be based on business needs. Shifts to cover 9:00 am - 12:00 am, 7 days a week. Suitable candidates will be highly available across a 7-day rotating roster, including over weekends and late nights. This role would highly suit creative young students or professionals seeking long-term casual commitment within an exciting company with future growth potential.

How to apply:

Apply now via SEEK for this great opportunity! Ensure you include a cover letter explaining why you're interested in this position, and what location you would prefer, and list a few fun hobbies or talents you may have! Lastly, due to the sheer volume of applicants we get for the wrong industry, please include the word “Bananas” in your cover letter to help us identify you.

Please note only shortlisted candidates will be contacted and informed of their application status.