AIBI is a young and growing private higher education provider in Technology and Business Education with campuses around the country.

About the Role

As a Student Experience Officer, you will be responsible for providing expert advice, guidance and support to students and lecturers of AIBI, regarding, service, products, and procedures.

Reporting to the Registrar, your primary responsibility will be to function as a channel of communication between the student services team with students. You will be front-facing with students so will be happy to work with student enquiries in person and online throughout your day.

We are seeking a dynamic and data detail-oriented individual. You will have well-developed problem-solving skills, including strong interpersonal skills with the ability to liaise with relevant stakeholders to achieve resolution and the ability to manage time effectively to work to complete deadlines.

You will have strong communication skills, and the ability to multitask. High proficiency with using the Microsoft Office suite and other standard software is of course crucial to the success of any administration role. You should be well-versed in using Student Learning Systems and Student Management Systems. You should have integrity, honesty and be empathetic in understanding the challenges many students face while living and studying abroad.

The Student Experience Officer must have experience in education services. They should also demonstrate a teamwork focus but have strong self-management skills. We are a growing experience team who place the needs of students first.

Role responsibilities

• Support the managing of the campus including reception area
• Helping manage timetable nationally across all campuses effectively and accurately where needed
• Help allocate academic staff, equipment and classrooms for course delivery
• Providing advice, guidance and support to students, staff and visitors regarding AIBI’s services and procedures
• Process student enquiries including change of enrolment, course withdrawals, timetabling, recognition of prior learning and even complaints
• Coordinate and participate in the delivery of an effective student retention programme
• Liaise with Finance team to process tuition fee and other payments from students
• Maintain student database and documentation of student issues
• Manage student experience journey from enrolment and admissions, orientation, communications up until graduation
• Reporting based on current student and alumni surveys
• Participating in the overall continuous improvement of the department be the champion for the student's non-academic engagement by designing and delivering positive student experiences throughout the student lifecycle
• Participate in activities of other departments as required

Qualifications and skills

• Three (3) years’ experience in a relevant industry and/or have equivalent qualifications and/or professional experience
• Demonstrated coordination skills, in an education environment
• Understanding of academic services, having worked in an education environment
• Demonstrable organisational and planning skills with the ability to multi-task and prioritise to ensure successful completion of all responsibilities and tasks
• Highly developed interpersonal skills
• Excellent numeracy, oral and written communication skills
• Ability to work both independently and collaboratively and to lead by example
• Innovative thinking and proactive work habits with a demonstrated eye for detail
• IT literacy particularly Microsoft Office environment and SMS and LMS
  

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Student Experience Adviser?

Do you have customer service experience?

What's your expected annual base salary?

How much notice are you required to give your current employer?