• X1 Full-time (1.0 FTE) appointment on a fixed term basis to 31/12/2025.
• X1 Full-time (1.0 FTE) appointment on a fixed term basis to 17/07/2026.
• Base salary range: $77,205 – $82,011 p.a. plus 17% superannuation.

About the area

The Division of Student Life sits within the UWA Education Portfolio, overseen by the Deputy Vice Chancellor of Education. Together with the Division of Student Accommodation and Community, Student Life plays an integral role in the shared strategic goal of providing a world-class student experience.

The Division has five core functions, Student Administration, Student Offices, International Student Experience and Global Learning, Student Equity and Success, and Student Wellbeing and Engagement. The scope of services centre on the student journey, from the provision of student programs and activities that support and promote access to UWA, to student enrolment, course planning, transition, and progression through the lifecycle of study to graduation. The Division is also responsible for the delivery of services that promote academic success and support wellbeing and engagement for an enhanced student experience. Student Life works closely with the Student Guild, affiliated residential colleges and the wider UWA Education portfolio.

A key function within Student Life is the Student Office team who provide an enriched and supported student advisory service to students and the College of Schools. The Student Office team supports students’ connection to their school or discipline, facilitates core student administrative functions and delivers services to support academic progression for an enhanced student experience.

About the opportunity

• You will provide a consistent, transparent and high-quality student information service.
• Provide empathetic and expedient enquiry resolution support to the area and use your judgement to appropriately refer service requests.
• You will maintain professional knowledge across a wide range of student services, course information and student related University policies and government legislation, working within a skilled and supportive team to make a valuable contribution to the student experience.

About you

• Relevant administrative experience at an appropriate level.
• Demonstrated experience in providing a high-quality level of customer service.
• Well-developed written and verbal communication skills.
• Well-developed organisational skills with demonstrated skills in accuracy, attention to detail and the ability to meet deadlines.
• Ability to work independently, show initiative, problem solve and work productively as part of a team.

Position description: POSITION DESCRIPTION Student Services Assistant (520984).docx

To learn more about this opportunity, please contact Zoe Nelson at [email protected]

How to apply

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on 15th August 2025.

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number.