You will work as part of the Commission's frontline client service providers and broader complaints handling team with key responsibilities that require the ability to:

• provide prompt, consistent and courteous service by telephone, email and in person, in a complaints-based environment to clients who are often aggrieved
• provide high level interpersonal and communication skills to identify and manage client needs by the use of effective questioning and communicating effectively with and managing the expectations and demands of a wide range of internal and external clients ranging from senior members of the legal profession, through to legal firm clients and other members of the public who may have a limited understanding of the legal system and processes
• clearly and concisely summarise information obtained from telephone calls, emails and correspondence then enter this information into the Commission's case management system using superior time management skills
• provide administrative support to the Commission which includes mail management, data entry as well as ordering and maintaining office supplies
• provide records management support which will include creating files, filing documents, scanning, photocopying, and archiving of records
• provide support to the Commission's functions and procedures which includes updating the Commission's website, document templates, fact sheets and regulatory guidelines, and where able, assisting with graphic design and technology-based updates of such media
• undertake other duties as directed by the Commissioner or senior staff from time to time
• Always maintain confidentiality and professionalism.

Applications to remain current for 12 months.

Job Ad Reference: QLD/649924/25

Closing Date: Friday, 1st August 2025