As a Natural Resource Support Officer, you'll contribute to the efficient delivery of administrative, customer service and technical support functions that underpin our state's land management responsibilities. As part of the Natural Resource Assessment team, you'll play a vital role in supporting the department's operations across Queensland, working with over 60% of the state's land. You'll assist in the processing of land-related cases, manage enquiries, and provide front counter services, while ensuring compliance with legislation and internal guidelines. You'll also liaise with stakeholders, perform procurement and receipting tasks, and help deliver smooth day-to-day business centre operations. This is a rewarding opportunity for a reliable, team player who communicates clearly, handles information with care, and takes pride in supporting essential land services for communities across the region.

Key responsibilities:
• Provide administrative support across the Vegetation Management Unit and other units, including case processing and procurement.
• Respond to routine enquiries from internal and external stakeholders, offering clear written and verbal advice.
• Participate as part of a dispersed regional team to maximise client service and support departmental objectives.
• Deliver front-counter, phone and email services, ensuring accuracy, timeliness and adherence to recordkeeping standards.
• Operate department databases and systems for customer service, receipting, purchasing, reconciliation and banking.
• Assist with office functions such as mail handling, maintenance coordination and supply procurement.
• Contribute to business improvement initiatives and uphold departmental values and conduct standards.

How to apply:
• A current resume (3-4 pages recommended), including contact details for two referees who can speak to your experience in similar roles.
• A brief 1-2 page cover letter introducing yourself and addressing the following:
- Your ability to work as part of a team to achieve shared outcomes.
- Your attention to detail and ability to follow instructions.
- Your confidence using computer systems and Microsoft Office.
- Your communication style and experience providing customer service.

Why work for us?
The Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (NRMMRRD) plays a critical role in supporting Queenslanders across the state—from Cairns to Mount Isa to Warwick - by delivering strong regional outcomes, fostering local economies, and strengthening government-community partnerships. As stewards of over 60% of Queensland's land and key supporters of industries such as mining and manufacturing, our reach and impact are vast. We are committed to putting our people first - empowering staff, celebrating success, and encouraging innovation. Our workplace is mobile, flexible, inclusive and respectful,
and we are focused on growing united, capable leaders.

For more information, visit: https://www.nrmmrrd.qld.gov.au/about-us/careers/who-we-are.

We offer:
• Competitive superannuation and salary sacrificing options.
• Flexible working options supporting work-life balance.
• Generous leave provisions across the Queensland public sector.
• Professional career development and training opportunities.
• Relocation assistance and provisions.
• The chance to help #deliver4qld and be part of Queensland's long-term prosperity.

To learn more about the benefits of working with the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development, visit: https://www.nrmmrrd.qld.gov.au/about-us/careers .

Applications to remain current for 12 months.

Job Ad Reference: QLD/646094/25

Closing Date: Tuesday, 15 July 2025