Are you an administration professional with an eye for detail and a commitment to efficient support in care services? Do you have a strong customer service approach? Join Access Support Coordination (ASC) in Bundaberg as our new Administration Officer!

About Us
At Access Support Coordination, we’re more than just a service provider – we’re dedicated to positive change in the lives of our clients. Our mission is to empower individuals with tailored support that fosters independence and well-being. We are committed to making support coordination a key part of our business into the future, ensuring clients continue to receive the support they need. We are committed to an inclusive environment where people feel comfortable to be themselves, and where all voices, cultures, and perspectives are respected and essential to our success.

About the Role
We are seeking a meticulous and proactive Administration Officer to provide effective and efficient administration support to the ASC leadership team, Support Coordinators, and internal/external stakeholders. This role is a part-time or full-time contract position until 24th December 2025, with a possibility for extension, and is based in our Bundaberg office. You will be instrumental in ensuring smooth daily operations and supporting our mission.

Key Responsibilities

• Answer incoming phone calls and accurately direct messages to relevant support coordinators.
• Manage incoming and outgoing correspondence from Outlook mailboxes/accounts.
• Maintain and monitor the Support Coordination database, including client lists.
• Create and update client profiles in Care View and client files in SharePoint.
• Assist with compiling data for end-of-month reports, scanning, uploading, filing, and archiving documents.
• Provide administrative finance support, including monthly reconciliation of financial billing and billing inquiries.

About You

• Demonstrated experience (minimum 2 years preferred) in an administrative role.
• Proficiency in Microsoft Excel, Word, Outlook, and other web-based applications.
• Exceptional organisational, time management, and administrative skills with strong attention to detail.
• Excellent written and verbal communication skills and a pleasant phone manner.
• Ability to work both independently and collaboratively within a team environment.
• Commitment to confidentiality and professional conduct.
• Essential: Hold and maintain a current Working with Children Suitability Blue Card, NDIS Worker Screening, and a current unencumbered Class C Driver's Licence.

What We Offer

• A critical role contributing to the effective and efficient support of individuals accessing our services.
• The opportunity to work within a supportive team committed to our core values: Access, Accelerate, Achieve.
• A workplace that values integrity, proactive attitudes, and effective communication.

Ready to make a difference in a dynamic environment? Apply now!

To learn more about the role or to discuss it further, feel free to get in touch for a confidential conversation at [email protected]

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.