Senior Administrator – NDIS (18 hours per week)

This role is being recruited on behalf of one of our clients.

Do you possess an exceptional ability to bring clarity and efficiency to operations, enabling a team to thrive and deliver outstanding results? Are you a highly experienced administrator with a deep commitment to making a tangible difference in the lives of others? If so, we invite you to join our dedicated team.

This is a key role within a dynamic NDIS-focused business, committed to providing high-quality support to individuals with disabilities. We're seeking a highly experienced and proactive Senior Administrator to provide comprehensive support to our leadership and Disability Support Worker (DSW) teams. You’ll be instrumental in ensuring the smooth, compliant, and highly effective functioning of our operations by directly managing core administrative functions.

What you’ll do:

Provide hands-on, high-level administrative support to our leadership and the DSW team, proactively addressing operational requirements and anticipating needs.

Facilitate seamless communication across various stakeholders.

Oversee and perform day-to-day document management, ensuring accuracy, compliance, and easy accessibility of vital information.

Prepare and draft detailed reports, presentations, and correspondence, demonstrating strong written communication skills and attention to detail.

Act as a key point of contact for internal and external enquiries, exercising sound judgment and professionalism.

Support NDIS compliance, quality assurance, and reporting processes, contributing to continuous improvement initiatives.

Assist with onboarding new staff and actively refine administrative workflows to enhance efficiency.

Work collaboratively with all team members to foster a positive and supportive work environment.

This role is 18 hours per week, ideally spread across 3 days, at our Toowong office.

What we’re looking for:

Exceptional written and oral communication competence with the ability to articulate complex information clearly and concisely.

Significant and demonstrable experience (5+ years preferred) in a senior administrative or office management role.

Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and experience with Proda, Pace and NDIS-specific software.

Proven ability to manage multiple priorities, work autonomously, and maintain discretion with sensitive information.

A proactive, solutions-oriented mindset with strong problem-solving skills.

A comprehensive understanding and commitment to the NDIS framework and its values.

Prior experience in the health, disability, or community services sector is highly desirable.

Why join this business?

Play a crucial role in an organization that genuinely makes a real difference in the lives of people with disabilities.

Work within a highly supportive, collaborative, and professional team environment.

Contribute significantly to the efficiency and success of a meaningful and growing organization.

Benefit from a competitive salary and a supportive work culture.

To apply:

Please submit your resume and a compelling cover letter outlining your extensive administrative experience and why you are the ideal candidate for this senior role. Your resume must include two professional references we may contact.

We are an equal opportunity employer and celebrate diversity within our team.