About Us:
We are running a private psychiatric practice dedicated to delivering compassionate, evidence-based mental health care. We provide specialist assessment and treatment to a diverse range of patients with ADHD, mood disorders, anxiety, and complex psychosocial needs. We are looking for an enthusiastic and reliable medical administrator to join our team in a supportive, respectful, and professionally rewarding environment.

About the Role:
We are seeking a detail-oriented and compassionate Medical Receptionist / Administrator to provide front-line support for our clinical operations. The role involves both administrative and patient-facing tasks, including reception duties, scheduling, billing, and patient correspondence.

Key Responsibilities:

Greeting patients and providing a calm, welcoming environment

Managing appointments and calendars using medical software (e.g. Halaxy or similar)

Answering phones and responding to email enquiries in a timely, professional manner

Processing payments and Medicare claims

Posting and uploading clinical correspondence (e.g., letters, referrals, reports)

Liaising with GPs, specialists, and allied health providers

Maintaining patient confidentiality and accurate medical records

Supporting clinical staff with day-to-day administrative tasks

Assisting in streamlining workflows and improving service delivery

About You:
You will be someone who is warm, empathetic, organised, and has excellent attention to detail. Experience in a medical or allied health setting is highly desirable. Fluency in Persian/ Farsi language is highly desirable.

Essential Criteria:

Previous experience in a medical receptionist or administrative role

Strong communication and interpersonal skills

Proficient with Microsoft Office and medical practice software

Ability to manage multiple tasks and work independently

A calm and professional demeanour under pressure

Commitment to patient confidentiality and ethical standards

Excellent written and verbal English skills

Desirable:

Experience with Halaxy, Best Practice, or similar systems

Familiarity with Medicare billing and item numbers

Previous experience in a psychiatric or mental health setting

Understanding of TAC, or WorkSafe processes

Benefits:

Supportive and respectful workplace culture

Flexible working hours (3 to 4 days per week to start, with potential to increase)

Ongoing training and professional development opportunities

Work closely with a specialist in a purpose-driven practice

To Apply:
Please submit your resume and a brief cover letter outlining your experience and interest in the role via Seek. Only shortlisted candidates will be contacted.