Join a modern, flexible medical support team that is redefining private practice.

Zento provides tailored, comprehensive support services to Australia's medical specialists, enabling them to focus on medicine while we handle the business. We are not a temp agency; we are a premium, integrated service provider.

The Opportunity:

We are expanding our Melbourne team and seeking a highly professional and empathetic Medical Receptionist and Patient Liaison to be the welcoming face of Zento at our clients' private consulting rooms.

This isn't a traditional, desk-bound admin role. It's a dynamic, on-the-ground position perfect for a polished professional who thrives on human interaction and is looking for flexible, meaningful work. Initially, you will support a newly established and highly specialised orthopaedic surgeon, with opportunities to support other specialists in the future.

What You'll Do:

Be the first point of contact, greeting patients with warmth and professionalism.

Manage the patient flow in a calm and efficient manner, ensuring a seamless clinic experience.

Process patient payments using EFTPOS, credit cards.

Act as the link between the physical clinic and our expert virtual administrative team, scanning and uploading key documents.

Ensure the clinic environment is always presented to the highest standard.

Who You Are:

You have exceptional communication skills and a natural ability to build rapport and show empathy.

You are professional, with impeccable presentation and unwavering reliability.

You are tech-savvy, comfortable using smartphone apps and cloud-based systems.

You are calm under pressure and can manage a busy waiting room with grace.

You understand the importance of patient confidentiality and discretion.

You thrive in a role with clear boundaries and are brilliant at following a proven framework.

Previous medical reception experience is highly regarded, but a background in premium hospitality, corporate reception, or high-end client services is also ideal.

What We Offer:

A competitive casual hourly rate.

The flexibility to work around your other commitments.

A supportive, professional team environment.

The opportunity to be part of an innovative, growing company that is a leader in its field.

If you are a professional looking for a flexible role where you can make a real difference to a patient's experience, we would love to hear from you.