We’re Peninsula, the global #1 for Workplace Relations and Health & Safety advisory.

Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results. With a global client base of over 145,000, we’re proudly privately owned, financially stable, and growing fast.

Due to internal progression, we’re looking for an experienced and proactive Client Engagement Lead to join our growing team. This is a fantastic opportunity to play a key role in enhancing our client journey, ensuring our clients get the most value from our services, and contributing to our continued success.

What you'll be doing:

• Lead and mentor a small team pivotal to the success of our client engagement strategy
• Identify and re-engage under-utilised client relationships, showcasing the full value of our services to maximise their usage and satisfaction.
• Develop and lead targeted client activation campaigns across omni channels.
• Dive into data insights to understand client behaviour, optimise our offerings, and proactively identify trends impacting engagement.
• Work closely with internal teams to ensure seamless campaign delivery and alignment with client goals.

About You:
You're a proactive, people savvy professional with a passion for client engagement and a drive to deliver results. Here is what set's you apart:

• Marketing Knowledge: You've worked with email campaigns and client engagement initiatives, with a track record of getting things done, you know how to turn ideas into action and deliver measurable outcomes.
• Confident Leader: You bring strong leadership skills with the ability to inspire, motivate and guide a team toward a shared goal.
• Tech Savvy: You're confident in using Salesforce and ideally have experience with Marketo or similar marketing automation platforms.
• Exceptional Communicator: You communicate clearly and confidently - both in writing and in person.
• Organised & Detail-Oriented: You thrive in fast paced environment, juggle multiple priorities with ease, and keep a close eye on the finer details.
• Data-Driven Thinker: You're comfortable digging into data to uncover insights, measure performance, and smart, strategic decisions.

What's in it for you:
You will be Joining a global brand with local impact and career opportunities across ANZ and beyond. With unparalleled career pathways to ensure your progression, this is coupled with our Peninsula Perks which include:

• Enhanced Leave: Start with additional leave in your first year and earn more as your career grows—up to 31 days after 5 years!
• Profit Sharing: Share in the success of the business with an annual bonus.
• Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
• Career Pathways: Take your career further with a structured development path and opportunities to grow into an Associate Director role.
• Education Assistance Program: We support your professional development with ongoing education assistance.
• Bright Exchange: Access exclusive discounts on hundreds of products and services.
• Health & Wellness: Enjoy a $250 voucher, gym discounts, and more!
• Social Club: Enjoy monthly events to connect and have fun.

For a confidential discussion on where your career can go with Peninsula, APPLY NOW

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.

Please note: Peninsula have preferred agency partners. We do not accept unsolicited applications.