Organised and efficient? Sounds like you? If you’re someone who keeps things ticking behind the scenes — juggling schedules, solving problems, and staying cool under pressure — this could be your ideal next role.

Due to continued growth, we’re looking for a highly organised, proactive, and experienced administrator to join our team at Direct Pool Supplies. In this role, you'll be the central support hub for our sales and operations teams, managing bookings, coordinating technicians, handling customer enquiries, and keeping everything running smoothly behind the scenes.

This full-time, hybrid role is best suited to someone who thrives in a fast-paced, detail-heavy environment and is confident in juggling competing priorities.

Key Responsibilities:

Coordinate and schedule jobs for our pool technicians across Queensland

Manage bookings, data entry, and workflow tracking with accuracy and attention to detail

Support both internal teams and external clients with clear, reliable communication

What You’ll Bring:

Proven experience in admin and customer service (scheduling a bonus, but not essential)

Excellent time management and multitasking abilities — you thrive under pressure

Strong written and verbal communication skills

Confidence using cloud-based systems and general computer literacy

Knowledge of Gold Coast geography is a bonus (but not essential)

You're a natural organiser who thrives on keeping things moving and running smoothly behind the scenes. Whether scheduling a technician, handling a tricky client enquiry, or adjusting plans on the fly, you stay calm, focused, and detail-oriented.

You may have worked in industries like:

Field services or trades, where fast-paced scheduling and customer coordination are key

Operations or admin roles with high attention to detail and shifting priorities

Customer support or service dispatch, especially in busy, time-sensitive environments

What matters most is your ability to juggle competing demands, build rapport with both customers and team members, and bring structure to a dynamic workday.

What We Offer:

A full-time role with the flexibility of hybrid work (remote + in-office days)

Supportive, down-to-earth team culture

Stability in a growing, well-respected business

Future opportunities to step into leadership or operations roles

Important Info:

While this role is Hybrid, the role includes initial in-person training (1 week) on the Gold Coast

You’ll also be required to attend monthly team meetings on the Gold Coast and work in the office 1–2 days per week

Sounds like your kind of role?
Apply now with your CV and a brief cover letter explaining why you're the right fit.

Bonus points if you include the words “Gold Coast Titans” somewhere in your cover letter — just to show you were paying attention.