Customer Service Administrator

• Multiple, full-time casual roles
• Work from the heart of the Sydney CBD close to Wynyard station with hybrid working arrangements (minimum 2 office days per week as standard)
• $46.74 per hour plus employer contribution to superannuation

Are you looking for a flexible and rewarding customer service position in the field of education? The NSW Education Standards Authority (NESA) is currently offering exciting customer service opportunities within our HSC Operations team on a casual basis.

About us

At NESA, we work with the NSW community to improve student achievement and are committed to maintaining the highest standards in education.

We achieve this by supporting all school sectors with high-quality syllabuses, assessments (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

Our HSC Operations team plays a crucial role in ensuring a great employee experience for those working to administer the Higher School Certificate (HSC) examinations.

By joining our team, you will be part of a supportive group and gain valuable experience whilst contributing to the success of one of Australia's most prestigious educational assessments.

About the role

You will receive on-the-job training from experienced colleagues and an average day as a Customer Service Officer will see you actioning a variety of critical tasks, including:

• Answering phone-based enquiries to accurately and professionally communicate important information to HSC front-line employees about their rates of pay, allowances and expected payment dates
• Accurately communicating (in writing) to other team members the details of phone enquiries (via call logs and file notes)
• Validation of key personal and payment details requiring a high level of accuracy and attention to detail
• Following up with employees to obtain missing employment data and documents as required
• Escalating complex issues to the Customer Service Supervisor where necessary

Successful applicants will be appointed to casual roles from 15 September 2025 through to late November 2025. Please note there is no opportunity to take time off during this period due to operational needs.

About you

You are an exceptional customer service professional who thrives in a cohesive team environment with experience ideally gained in a call centre or other customer-facing administrative-based role. You are resilient and resourceful with experience in maintaining professionalism when faced with queries that may be outside the box.

You have a knack for learning and retaining a broad range of important information quickly, including the ability to learn new systems, and you already possess proficient Microsoft Excel and Word skills! Previous experience interacting with Genesys Cloud is desirable, but not an essential requirement.

Join our team and be a part of this important process!

To apply

Select apply and:

• Attach an up-to-date résumé (maximum 5 pages)
• Address the targeted question below in your online application:

Describe a time when you managed competing demands in a high-volume environment. What was the situation, what did you do and was there anything you learnt from the experience? (400 word maximum)

Close date: Thursday 31 July 2025 at 11.59pm AEST (late applications will not be accepted)