About the Company
Currently working with a leading Australian financial services provider is growing their Life Claims team. This organisation partners with advisers to help customers achieve financial security and wellbeing goals — while placing a strong focus on values, diversity, and customer experience.

They offer a collaborative, supportive work culture with opportunities to upskill, cross-train, and build a long-term career in Life Insurance.

About the Role
We are seeking experienced Life Claims Assessors with a passion for delivering empathetic and outcome-focused service. You will manage a portfolio of Income Protection (IP) and Total & Permanent Disablement (TPD) claims, making decisions within your authority limits and liaising with internal and external stakeholders to achieve quality outcomes.

Key Responsibilities

Manage Life claims from lodgement to resolution (IP & TPD)

Apply sound judgment and claims philosophy to each case

Communicate effectively with customers, medical professionals, and reinsurers

Interpret complex medical, legal, and financial information

Follow Life Insurance Code of Practice and internal SLAs

Contribute to a collaborative, customer-first claims team

About You

Essential: Life Insurance claims experience (income protection and/or TPD)

Preferred: Background in personal injury, workers compensation, or allied health

Working knowledge of Life Insurance frameworks and relevant legislation

Empathetic and solutions-focused approach

Strong written and verbal communication skills

Tertiary qualifications in Nursing, Allied Health, Law, or similar are a plus

Interested?
Apply now via SEEK with your CV or contact Daniel at [email protected] for a confidential chat!