MAYDAY Recruitment is excited to partner with a well-established insurer to find a talented Senior / Casualty Claims Specialist to join a high-performing, people-first team.

This permanent opportunity offers the chance to take ownership of complex liability claims while being part of a supportive, inclusive, and forward-thinking organisation.

If you're passionate about delivering great outcomes, love problem-solving, and want to be part of a culture that truly values work-life balance, this is your role.

What's in it for you?

• Full-time permanent role
• Competitive salary paying between $130k - $160k plus super, depending on experience
• Hybrid working model – 2 days in the office (Sydney CBD or Brisbane), 3 days from home
• Be part of a well-known Australian insurance group with 60+ years in the industry.
• Join a positive and collaborative team with experienced leaders who offer real support.
• Access to career development, mentoring, well-being initiatives, and genuine flexibility.
• Enjoy a down-to-earth social team culture that values people as much as outcomes.

Main responsibilities include:

• Manage a portfolio of 90–110 complex casualty claims from end to end.
• Investigate, assess, and negotiate claim outcomes with a focus on fair and timely resolution.
• Liaise with legal counsel, third parties, and internal stakeholders.
• Deliver exceptional service and clear communication to customers and partners.
• Work within a collaborative claims team to share knowledge and drive improvement.
• Contribute to a positive claims culture through teamwork, initiative, and continuous learning.

The ideal candidate:

• Experience in casualty or liability claims management (complex portfolios preferred).
• Legal liability background wanting to make the move into an insurer.
• Strong analytical skills and confident decision-making.
• Excellent written and verbal communication.
• Customer-focused mindset with a high level of professionalism.
• Tertiary qualifications in law, insurance, or a related field are highly regarded.
• A team player who’s proactive, organised, and ready to make a difference.

If this sounds like the ideal role for you, apply today!

Any questions, please email [email protected]