Sunflower Services, an emerging NDIS provider in Newcastle, Adelaide, and Burleigh, where we are dedicated to fostering a supportive environment for both our clients and our team members. We operate with a commitment to trauma-informed care, tailoring our approach to meet the unique needs of each individual we support while ensuring their NDIS goals are achieved.

Sunflower Services is seeking a dedicated and compassionate House Manager to join our dynamic team. The House Manager will lead and manage a caseload of our Supported Independent Living (SIL) programs. This role involves supporting participants with mental health diagnoses, trauma histories, complex behaviours, and at times, youth care needs-often requiring a dynamic, consistent and therapeutic presence.

As a House Manager at Sunflower Services, your responsibilities include:

Implement trauma-informed care practices throughout the facilities.

Provide guidance and support to staff in managing Participants mental health needs.

Collaborate with mental health professionals, clinicians, and stakeholders to ensure residents receive excellent care.

Monitor expenditure against the participants budget to prevent unauthorised over-utilisation.

Ensuring all Supported Independent Living (SIL) placements meet NDIS compliance standards and internal operational requirements.

Maintain accurate records of resident activities, including ABC charts, shower logs, food logs, sleeping logs, and medication logs.

Prepare incident reports and conduct investigations as needed.

Send all incident reports/ evidence and data to NDIS stakeholders. Generate graphs and reports to monitor resident progress and compliance with NDIS requirements.

Communicate effectively with residents, families, support coordinators, and other stakeholders.

Conduct online meetings to address any concerns and barriers in relation to the Participant.

Work closely with the accommodation manager to develop efficient rosters, schedules, and reporting mechanisms.

Ensure staffing levels meet resident needs and regulatory requirements.

Lead and motivate a small to medium-sized team of support staff.

Provide ongoing training, supervision, and support to promote professional growth.

Implement behaviour management strategies to address challenging behaviours effectively.

Demonstrate exemplary leadership qualities and foster a positive work environment.

Creating and maintaining up to date Service Agreements.

Creating dynamic risk assessments and home safety checklists in accordance to NDIS requirements.

Build strong rapport with staff and residents to create a supportive community atmosphere.

Develop a visiting schedule between all SIL homes.

Celebrate birthdays, Easter, Christmas, and special events (including cultural)

Develop marketing strategies to promote new SILs and attract potential residents.

Ensure all placements have appropriate WHS policies and procedures

To succeed in the role, you will need:

Minimum Diploma in Community Services, Mental Health, Alcohol & other Drugs or Youth Work.

Proven experience in Support Work, Accommodation and NDIS is highly desirable.

Relevant management experience is highly desirable.

Strong interpersonal skills with the ability to establish rapport, build trust, and maintain boundaries.

Excellent communication skills, both verbal and written.

Knowledge of community resources and social services.

Empathy, compassion, and a non-judgmental attitude.

Ability to work collaboratively within a multidisciplinary team.

Proficiency in documentation and record-keeping.

Ethical and culturally sensitive approach to client care.

Why work at Sunflower Services:

Make a meaningful difference in the lives of individuals with disabilities

Join a supportive and collaborative team dedicated to providing high-quality care and support

Opportunity for professional development and advancement within the organisation

Competitive salary and benefits package

Work in a rewarding and fulfilling environment where your contributions are valued and appreciated

Work from Home opportunities provided for the right candidate.

Location: Newcastle

If you're passionate about making a positive impact and are ready to embark on a fulfilling career journey with Sunflower Services, we encourage you to apply and join us in our mission to empower individuals with mental health challenges and disabilities to live their best lives.

Sunflower Services is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.

Please visit our website for more information on our wonderful company:

www.sunflowerservices.com.au