About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper, focused learning experience with demonstrated improvement in student success. In 2024, Southern Cross University placed 100th in the world in the Times Higher Education Young University Ranking.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

Southern Cross University’s Student Administration Services is seeking a Planning and Operations Coordinator to provide operational support, guidance, and coordination across a range of student administration functions.

In this role, you’ll support staff and students by contributing to the delivery of high-quality services, system improvements, and continuous process enhancements. You’ll work collaboratively across teams, lead operational activities, and play a key role in training, data analysis, and service delivery. Key responsibilities include:

• Coordinate key functions across scholarships, timetabling, course implementation, and data reporting.
• Liaise with Technology Services on system improvements and manage testing and documentation.
• Analyse and maintain data integrity in student systems.
• Lead process improvements and develop staff training resources.
• Provide day-to-day guidance and support to team members.

About you

You’re an organised, solutions-focused professional with strong analytical and communication skills. You thrive in a collaborative environment and enjoy improving systems and processes. You will have:

• A relevant qualification and experience in administration or a similar environment.
• Strong attention to detail, time management and problem-solving skills.
• Ability to interpret policies, apply procedures, and use data effectively.
• A collaborative and adaptable approach, with a commitment to equity and safe practices.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing position.
• Located at either Coffs Harbour, NSW 2450, Gold Coast, QLD 4225, or Lismore, NSW 2480.
• HEW Level 5. The base salary ranges from $80,737 - $89,717 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $104,968 per annum.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website.

Closing Date: 11.30pm AEST, Thursday 31 July 2025

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.