About Ezy Projects
Established in 2015, Ezy Projects has grown into a trusted leader in building and insurance repairs, proudly servicing New South Wales and Queensland. We work with some of Australia’s largest insurers and loss adjustors, helping homeowners, property managers and businesses navigate the repair process with ease and confidence.

When you join Ezy Projects, you become part of a supportive, fast-paced team that prides itself on professionalism, care, and making a real difference when it matters most.

About the role
We’re looking for a Part-time Emergency Response Admin Coordinator to join our Brisbane office, supporting insurance related residential, commercial and strata building works. This is a fast-paced, people focused role where you’ll be the steady hand guiding clients through the claims process with clarity, care and confidence.

As an initial point of contact, you’ll manage inbound calls and enquires, update internal systems and client portals, and ensure all stakeholders are informed at every stage. Your reliability, calm approach under pressure and strong organisational skills will help projects move forward smoothly, ensuring clients feel supported every step of the way.

Working onsite in Brisbane, you’ll join a family-friendly, supportive team that believes career growth should be nurtured, not left to chance. At Ezy Projects, we invest in our people, offering genuine opportunities to learn, develop, and build a career you’re proud of.

Important note:
This role is a set rotating roster.
Month 1 is 3 days per week Mon-Wed plus being rostered for paid 'on call' shifts.
Month 2 is 3 days per week Wed - Fri plus being rostered for paid 'on call' shifts.
Not quite right? Have a chat to us about flexibility within these days and hours.

Duties and responsibilities

Key responsibilities:

Answering large volume of incoming calls from various key stakeholders

Monitor and process enquiries within shared inboxes

Ensure all correspondence and KPI alerts are actioned via client portals and internal systems

Conduct triage phone calls with customers

Arrange make safes and engage specialist services as required by monitoring and proactively following up on each engagement

Conduct weekly courtesy calls to ensure clients and property owners are updated on a regular basis

Routinely follow up outstanding checklist items

Maintain polite and professional communication via phone, e-mail and mail

Skills and experience

To be successful in this role you will have to provide excellent customer service and successfully manage customer expectations. Your administrative, organisation and communication skills are vital to ensure all tasks are managed correctly.

Applicants must be able to work without supervision, as well as in a team oriented collaborative environment.

Key experience (not essential):

Experience in a similar role

Previous experience in the Insurance, Real Estate or Construction industry

Previous experience in customer service and fast-paced environments

Time management and prioritisation skills

Excellent telephone manner

Excellent self-presentation

Sufficient computer skills in Microsoft Suite

Ability to multi-task and prioritise

Job benefits and perks

Opportunity to work for a Preferred Builder that takes pride in producing quality work

Friendly working environment with a great team culture

4 Weeks paid annual leave

Opportunity for growth within the company

If this sounds like the role for you, please click the link below Apply Now

All resume submitted must include 2 references.

No recruitment agencies please