About the role:
We are seeking a proactive Emergency Relief Coordinator to join our team! You will be responsible for assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals, as required. This is a unique opportunity to give hands on, practical help to those who are most vulnerable within our community - making an impactful difference in the lives of infividuals and families every day!

Reporting directly to the Office Manager, you will oversee and manage the Emergency Relief program while also connecting and referring clients with our other main services - Community Breakfast, Sunshine Van, Low Cost food center & Counselling services.

This is a permanent part-time (30 hrs per week) position based in Hervey Bay, QLD. Salary and conditions are in accordance with the SACS QLD Level 2.3 Award.

Key Responsibilites:

Conduct interviews and make assessments for Emergency Relief with community members and in accordance with We Care 2 guidelines

Conduct interviews with the ability to listen actively and ask pertinent questions

Determine the assistance to be provided in line with We Care 2 standards of practice

Community members are assisted to access support services through referral and advocacy to external service providers where appropriate

Compiling case reports and relevant information, ensuring that they are kept up to date and following the archiving system.

Encourage clients to contact and/or participate in programs aimed at helping them move forward such as financial counselling, budgeting courses etc

Engage positively with clients and help them with any information they may require referring participants to our other services or other agencies/ organisations that may be able to assist them

Research and identify referral pathways for resourcing clients

Network and attend networking events with other support services, building and strengthen key relationships

Coordinate and oversee all aspects of the Emergency Relief program including purchasing supplies, keeping track of additional donations and work within the allocated budget

Reporting to relevant management staff and including main Government funding bodies within required time frames

Collaborate with all Management & Team leaders with the intention of building, growing & expanding the service

About you:

We’re looking for a collaborative and experienced who is ready to make a lasting impact. You’ll bring:

Certificate III (minimum) qualification in a related field (Community Services etc)

OR related qualification or experience in an adjacent field

Experience working in the community services sector

Experience working with people from culturally and linguistically diverse backgrounds would be beneficial

A national Criminal History check is required

A current and valid Working with Children's Check

Current drivers licence a must (To expand to remote service locations)

What we offer:

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)

Flexible working conditions

Employee Assistance Program - Independent confidential counselling service;

An inclusive culture of dedicated, passionate and professional team members

Positively supporting and impacting the lives of others through your career contribution

How to Apply:
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.

We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

A full position description can be emailed upon request.

Applications will close as soon as a suitable candidate is secured.