Doctors & Co is seeking a highly motivated and organised Senior Medical Receptionist to support our Office Manager and play a key role in ensuring the smooth, efficient, and high-quality operation of our medical centre. If you’re passionate about healthcare and want to contribute to delivering exceptional patient care, we’d love to hear from you.

About the Role

In this diverse and fast-paced role, you will assist in the coordination of daily operations, support quality improvement initiatives, and help deliver outstanding administrative and reception services. You will be working closely with the Office Manager, clinical team, and administrative staff to ensure our patients and practitioners are well-supported.

Key Responsibilities

Operations & Patient Services

Assist with coordinating daily clinic operations and staff scheduling

Liaise with doctors to support service delivery, manage rosters, and coordinate planned leave

Update online booking systems (HealthEngine and others)

Assist with accreditation processes and ensuring compliance with quality standards

Help resolve patient and practitioner concerns and promote positive feedback

Accounts & Finance

Support follow-up of outstanding accounts

Assist in preparing monthly purchase orders and nurse incentive tracking

Help reconcile weekly WorkCover and private billings

Marketing & Promotions

Coordinate local marketing initiatives in line with Doctors & Co campaigns

Assist in promoting centre events and holiday closures

Quality, Safety & Compliance

Supervise front desk operations and uphold patient service excellence

Participate in OH&S training, hazard reporting, and maintaining safety protocols

Support quality improvement initiatives and ensure the practice complies with legal and contractual obligations

About You

Required Qualities

Demonstrated patient-first mindset with empathy and professionalism

Strong communication and interpersonal skills

Well-presented, positive, and courteous at all times

Highly organised with strong attention to detail

Ability to work both independently and as part of a team

Familiar with infection control, workplace safety, and medical confidentiality

Desired Qualities

Initiative and critical thinking

Resilience under pressure and a positive approach to change

Commitment to continuous improvement and professional development

Skills & Experience

Minimum 1 year experience in a medical receptionist or administrative role

Proficient in Microsoft Word and Excel

Knowledge of Medical Director, Pracsoft, or Best Practice software

Experience working with diverse populations including aged care, adolescents, or CALD communities

CPR and triage training (desirable)

Familiarity with Medicare, health funds, emergency procedures, and safe waste handling

Why Join Us?

At Doctors & Co, we’re passionate about building supportive, high-functioning clinics where every team member plays a vital role. You’ll be part of a collaborative environment that values professionalism, patient care, and staff development.

Be part of a team that’s dedicated to quality healthcare and continuous improvement. Apply today! Or send your resumes to [email protected]