About the organisation

ARKWAYS is a leading provider of high quality NDIS Support coordination services across the Melbourne Metropolitan area. We are currently seeking an additional team member who can think of new and creative ways to keep our clients engaged and on track in achieving their goals.

WHAT WE OFFER

Secure long-term role supported by engaged and caring management

Excellent remuneration to the right candidate

Be part of a team that truly lives its values and purpose

Be respected and valued for the quality of your work and contribution to the lives of others

Qualifications & Experience

You Have:

A practical understanding of the NDIA policies and procedures.

Knowledge of the rules relating to participant planning and reasonable and necessary supports

Good practical and theoretical knowledge of working with people with severe and enduring disabilities along with complex and multiple care needs.

Minimum of certificate IV in Mental Health or Mental Health peer work or similar training and/or 2 years paid experience in supporting people with Mental Health challenges.

Demonstrated ability to develop relationships with service providers, NDIS planners, Plan Managers, and public service personnel in dealing with participants needs.

Experience in one or more of: Support Coordination, Support Connection, Local Area Coordination, NDIA Planning, Mental Health, Welfare worker, Developmental Educator, Counsellor, or Psychologist

Experience in service delivery and design for people with complex needs

Experience in evidence based written documentation and verbal communication

Demonstrated ability to work within a client-focused environment, to build client capacity and to provide choice and control within their NDIS plans.

Experience with psychosocial disabilities will be viewed favourably

Qualifications in Psychology or Mental Health and surrounding fields will be viewed favourably

THE ROLE

Reporting to the Support coordination you will provide formal, mainstream and funded support to clients based on their NDIA plan. To do this you will:-

Build effective relationships with clients and their families

Manage client issues and complaints

Maintain a working log of regular contact/tasks and record in the database

Prioritise, manage and administer a given caseload

Ensure adherence to all ARKWAYS policies, procedures and guidelines

Actively engage in professional development and relevant committees

Maintain effective working relationships with other Disability services

OUR IDEAL CANDIDATE

To be considered for this role you will need to provide evidence of the following:-

Certificate IV in Mental Health or Mental Health peer work or similar training (Qualifications in Psychology or Mental Health and surrounding fields will be viewed favourably) and/or

2 years paid experience in supporting people with Mental Health challenges.

Experience in service delivery and design for people with complex needs

Experience in evidence based written documentation and verbal communication

NDIS Worker Screening Clearance

NDIS Workers Orientation Certificate

Current and valid Victoria Police check

Current and valid Working with Children Check

Current and valid Australian work rights

Hold or willing to obtain First Aid and CPR

Valid Victorian driving licence and appropriate fully insured car.

A practical understanding of the NDIA policies and procedures.

Knowledge of the rules relating to participant planning and reasonable and necessary supports

Good practical and theoretical knowledge of working with people with severe and enduring disabilities along with complex and multiple care needs.

Demonstrated ability to develop relationships with service providers, NDIS planners, Plan Managers, and public service personnel in dealing with participants needs.

Demonstrated experience as a Support Coordinator

Good understanding of NDIS legislation and guidelines, price guide and how they are applied.

As well as qualifications and practical experience, of equal importance are the personal characteristics that will ensure your success in this role. Thus you will be someone who demonstrates:-

Excellent communication skills, both written and verbal

Dedicated commitment to supporting and improving outcomes for participants

A strong sense of responsibility, good time management and initiative.

Benefits:

Excellent remuneration to the right candidate

Partially Office base work

Be part of a team that truly lives its values and purpose

Be respected and valued for the quality of your work and contribution to the lives of others

To apply: Please provide a brief covering letter outlining why you feel you are the best candidate for this role, along with your resume (PDF preferred).