Exciting RTO Administrator role based in Loganholme with reputable organisation!

This is a varied and rewarding role that blends administration, and student support and customer service

What You’ll Be Doing

Be the first point of contact for students and clients - Greet and assist students, clients, and visitors professionally

Actively participate in continuous improvement and quality assurance

Provide administrative support for referrals and general student enquiries

Coordinate student enrolments and enter into the Student management system (SMS)

Issue certificates and manage course documentation in a timely manner

Answer incoming calls in a professional and courteous manner, providing accurate information

Manage emails efficiently by monitoring, responding to, and distributing correspondence in a timely and professional manner, ensuring clear communication and prompt follow-up on enquiries or tasks

Assist with preparing documentation for audits, compliance checks, and reporting

Ensure adherence to data accuracy and regulatory requirements (e.g: AVETMISS)

Contribute to the organisation's continuous improvement processes

Understand and apply relevant RTO policies, procedures, and standards

Maintain office supplies and consumables, placing orders when needed

Support trainers by preparing learning resources and scheduling training sessions

What We’re Looking For

Experience with student management systems or CRMs (e.g. SMS, aXcelerate, JobReady)

2–3+ years in a busy admin or support role, ideally in a training or education setting (e.g. RTO or provider)

A problem-solver who stays on top of follow-ups and enjoys process-driven work

A confident communicator who can manage varied stakeholders professionally

A Cert IV in Business Administration (or similar) is preferred, but equivalent experience is welcome.

Why You’ll Like It Here

Friendly, capable team with a strong sense of purpose

Established training provider with a national footprint

Role variety across admin, finance, student support, and executive assistance

How to Apply
If you're looking for a stable, well-rounded admin role in a supportive training organisation and meet the requirements above, we'd love to hear from you.

Please apply now or send your CV to [email protected].
If you'd like to discuss the role before applying, call Jeremy on 0424 051 769 for a confidential chat.

Bright Spark Recruitment provides high-quality recruitment solutions within the Adult Education and Business-to-Business accredited and non-accredited training and consulting space. We recruit across all roles including, but not limited to, Business Developers, Trainers and Assessors, Compliance, Training Managers, Instructional Designers, Administrators, and Senior Management up to CEO level.