Join Suncorp's New Contact Centre in Townsville!

Suncorp is on the lookout for passionate, customer-focused individuals to join our exciting new Contact Centre team in Townsville.

We are hiring Full-Time & Part-Time Customer Service Representatives to join Suncorp's new Contact Centre in Townsville as an AAMI Specialist.

The start date for these roles will be Wednesday, 27 August 2025.
We’ll be hosting Engagement Centres at our Contact Centre Hub in Townsville on Tuesday, 29 July and Wednesday, 30 July 2025.

What You’ll Be Doing

As an AAMI Specialist, you’ll play a key role in delivering exceptional customer service to our clients across Australia. Your main responsibilities will include:

• Delivering exceptional service to new and existing customers
• Offering tailored solutions to help customers with their insurance needs
• Meeting and exceeding sales and service targets with a focus on customer satisfaction
• Resolving customer concerns quickly and efficiently
  
  

Why You’ll Love Working at Suncorp

When you join Suncorp, you’re not just taking on a job — you’re building a career with a company that values your growth, well-being, and success. Here’s what we offer:

• Competitive salary: $60,500.20 + 12% super + penalty rates on eligible shifts + performance-based incentives (pro-rata for part-time hours)
• Milestone payment: Receive a payment after completing 12 months of employment
• Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working: Work where you thrive with a flexible blend of in-office and remote work
• Work-life balance: We ensure you have the support you need both personally and professionally
• Staff discounts: Access exclusive deals from over 400 top Aussie retailers
• Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more
• Reward & recognition programs: We celebrate your hard work and achievements
• Career development: Ongoing training, growth opportunities, and support to reach your full potential
• Reputable employer: Join a national, trusted company with an inclusive and diverse workplace
• Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland

Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits.

What You Bring to the Table

We’re looking for individuals who have:

• A passion for customer service and a strong desire to help people
• Excellent problem-solving abilities, with the ability to simplify complex information
• Motivation to consistently achieve and exceed targets
• A collaborative mindset and ability to work both virtually and in-person
• Resilience, adaptability, and a proactive approach to learning and development
  
  

Training Period

Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office — equipping you with everything you need to succeed in the role.

Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model.

Home Office Setup Requirements

As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have:

• A reliable internet connection
• An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)
• A private and distraction-free workspace Ready to Make an Impact?
  
  

Ready to Make an Impact?

Suncorp is committed to North Queensland — focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.

If you're looking for a rewarding career with a company that values you — chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you!